Amanda Dawson Workman
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Advanced Reader Copy (ARC) Reader
Self Employed
05.2023 - Current
- Develop and maintain relationships with authors and publishers
- Completed reviews for over 100 novels across fantasy and romance genres
- Post reviews on platforms such as Amazon, Goodreads, and BookBub
- Promote novels and reviews on social platforms such as Instagram and TikTok
- Keep copies of all reviewed advance reader copies secure and private.
Independent Beauty Consultant
Mary Kay
03.2023 - Current
- Conduct personalized beauty consultations to understand clients' skincare and makeup needs.
- Provide expert advice on skincare routines, makeup application techniques, and beauty trends.
- Achieve sales targets and promote product loyalty through effective sales techniques.
- Organize and host beauty events, workshops, and demonstrations to attract and retain clients.
Health Content Writer & Site Moderator
Health Union LLC
02.2021 - 03.2023
- Research, write, and edit health-related content, including articles, blogs, and website copy, adhering to SEO best practices.
- Create informative and engaging content on topics such as wellness, nutrition, fitness, mental health, and medical conditions.
- Conduct thorough research using credible sources to ensure accuracy and reliability of information.
- Moderate user-generated content and discussions on health forums and websites to maintain community guidelines and foster a supportive environment.
Customer Service Representative
Enterprise Rent-A-Car
08.2019 - 02.2021
- Handled customer inquiries and provided support regarding products and services.
- Resolved customer complaints and issues in a timely and professional manner.
- Promoted company offerings and encouraged customer loyalty through exceptional service.
- Maintained knowledge of company policies, procedures, and product offerings.
Customer Service Advisor
Austin Industrial
08.2017 - 08.2019
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Address customer issues and complaints with empathy and professionalism, striving for first-call resolution.
- Educate customers on product features, benefits, and usage to enhance their overall experience.
- Process orders, returns, and exchanges efficiently while adhering to company policies and procedures.
Patient Service Representative
Chronic Migraine Awareness
08.2015 - 08.2017
- Schedule patient appointments, consultations, and follow-up visits using electronic health records (EHR) systems.
- Answer patient inquiries regarding appointments, medical services, billing, and insurance coverage.
- Verify patient insurance information and process referrals as needed.
- Collect co-pays, deductibles, and payments, and reconcile daily transactions.
Cost Analysis Administrator
Turner Industries
07.2014 - 08.2017
- Analyzed, reported, and tracked monthly accounting costs for over fifty cost centers regarding site labor, materials, inventory, and other expenses in a timely fashion
- Analyzed, reported, and justified accounting business reasons for budget variances
- Developed working relationships with other departments such as engineering, maintenance, and even the site superintendent to better understand business needs
- Assisted with compiling yearly proposed budget reports and monthly budget forecasts
- Created capital assets in Oracle from engineering drawings
- Updated pressure safety valve inspection records, future work orders, and assisted with record management of critical instrumentations.
Education
MBA - Human Resources Management
Northcentral University
Prescott Valley, AZ08.2014
Bachelor of Arts in Business Administration -
Houston Baptist University
Houston, TX12.2009
Bachelor of Arts in Psychology -
Houston Baptist University
Houston, TX12.2009
Skills
- Customer service excellence
- KPI Monitoring
- Quality Assurance
- Appointment Scheduling
- Live chat support
- Data Entry
- Customer Service
- Office Administration
- Multitasking and Organization
- Scheduling
- Microsoft Office Suite
- Multi-line phone talent
Timeline
Advanced Reader Copy (ARC) Reader
Self Employed
05.2023 - Current
Independent Beauty Consultant
Mary Kay
03.2023 - Current
Health Content Writer & Site Moderator
Health Union LLC
02.2021 - 03.2023
Customer Service Representative
Enterprise Rent-A-Car
08.2019 - 02.2021
Customer Service Advisor
Austin Industrial
08.2017 - 08.2019
Patient Service Representative
Chronic Migraine Awareness
08.2015 - 08.2017
Cost Analysis Administrator
Turner Industries
07.2014 - 08.2017
MBA - Human Resources Management
Northcentral University
Bachelor of Arts in Business Administration -
Houston Baptist University
Bachelor of Arts in Psychology -
Houston Baptist University