Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER WOMBLE

Phoenix,AZ

Summary

Dedicated financial professional knowledgeable about collections and credit processes. Consistently reaches out to customers in default to discuss status, choices and repayment options. Adept at collaborating with borrowers and bank representatives to find mutually beneficial solutions.

Overview

5
5
years of professional experience

Work History

Loss Mitigation Specialist

NewRez
2023.03 - Current
  • Safeguard company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
  • Explain legal aspects of loan to borrower, as well as payment terms and clauses.
  • Provide reinstatement and payoff quotes to clients.
  • Prevent unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Discuss property liquidation options with customers.
  • Contribute to departmental performance metrics by consistently meeting or exceeding established goals for successful repayment plans, loan modifications, partial claims, short sales, and other loss mitigation solutions.

SCHOOL SUPPORT ADMINISTRATOR

Maricopa County Department Of Public Health
2022.09 - 2023.02
  • Collected vitals & completed intake process on school health portal for each student who entered the health office.
  • Assisted the school nurse with hearing and vision screenings.
  • Assisted staff with restocking supplies & disinfecting all surfaces of the health office.

COLLECTIONS SPECIALIST IV

American Express, AMEX
2022.03 - 2022.09
  • Negotiated with card members to determine the best course of action and gaining agreement for both short- and long-term solutions.
  • Resolved card members enquiries in a professional and business-like manner and on a superior level to competitors to minimize loss provision.
  • Built rapport with the card members and actively listened to the issues that may have arisen.
  • Established relationships with customers to encourage payment of delinquent accounts.

SENIOR MORTGAGE WAREHOUSE SPECIALIST

Western Alliance Bank
2021.06 - 2022.03
  • Reviewed and approved funds to disburse on 30-50 files per day.
  • Reviewed each file for completeness and accuracy.
  • Communicated with internal and external customers.
  • Handled low to high maintenance originators.
  • Assisted with payoffs and collateral processes.

LOAN PROCESSOR III

Guild Mortgage
2020.11 - 2021.05
  • Managed portfolio of 15-30 refinance and purchase loan applications monthly.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Set up and completed loan submission packages.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Reviewed and verified documentation integrity to ensure it aligns with findings, completeness, and compliance for final submission/approval to underwriting.

Senior Account Manager - Loan Processor

Loandepot
2020.03 - 2020.10
  • Managed pipeline of 20-40 loans on a monthly basis.
  • Prepared, validated, communicated, and delivered all Closing Disclosures in accordance with company

SLA's and regulatory service levels.

  • Reviewed documentation for accuracy demonstrating a high attention to detail.
  • Acted as the primary liaison between Sales, Title, Escrow, Funding and Borrowers.

Patient Care Advocate

Express Scripts Pharmacy
2019.05 - 2020.03
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Provided subject matter expertise in case management and related procedures.
  • Handled inbound and outbound member, provider, and physician calls.
  • Answered questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
  • Worked with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
  • Maintained accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns.
  • Identified and escalated in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued /expedited to take care of their needs.

Education

Associate of Arts - Industrial And Organizational Psychology

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2026

High School Diploma -

Genesis Academy
Phoenix, AZ
06.2005

Skills

  • Customer Relations
  • Loan Processing Coordination
  • Default Management
  • Loan File Maintenance
  • Regulatory Compliance
  • Portfolio Management
  • Microsoft Office
  • Mortgage servicing understanding
  • Bankruptcy knowledge
  • Automated Underwriting System (AUS)

Timeline

Loss Mitigation Specialist

NewRez
2023.03 - Current

SCHOOL SUPPORT ADMINISTRATOR

Maricopa County Department Of Public Health
2022.09 - 2023.02

COLLECTIONS SPECIALIST IV

American Express, AMEX
2022.03 - 2022.09

SENIOR MORTGAGE WAREHOUSE SPECIALIST

Western Alliance Bank
2021.06 - 2022.03

LOAN PROCESSOR III

Guild Mortgage
2020.11 - 2021.05

Senior Account Manager - Loan Processor

Loandepot
2020.03 - 2020.10

Patient Care Advocate

Express Scripts Pharmacy
2019.05 - 2020.03

Associate of Arts - Industrial And Organizational Psychology

Maricopa Community Colleges - Rio Salado Community College

High School Diploma -

Genesis Academy
JENNIFER WOMBLE