JENNIFER WOMBLE

• Safeguard company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
• Explain legal aspects of loan to borrower, as well as payment terms and clauses.
• Provide reinstatement and payoff quotes to clients.
• Prevent unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
• Discuss property liquidation options with customers.
• Contribute to departmental performance metrics by consistently meeting or exceeding established goals for successful repayment plans, loan modifications, partial claims, short sales, and other loss mitigation solutions.

• Collected vitals & completed intake process on school health portal for each student who entered the health office.
• Assisted the school nurse with hearing and vision screenings.
• Assisted staff with restocking supplies & disinfecting all surfaces of the health office.

• Negotiated with card members to determine the best course of action and gaining agreement for both short- and long-term solutions.
• Resolved card members enquiries in a professional and business-like manner and on a superior level to competitors to minimize loss provision.
• Built rapport with the card members and actively listened to the issues that may have arisen.
• Established relationships with customers to encourage payment of delinquent accounts.

• Reviewed and approved funds to disburse on 30-50 files per day.
• Reviewed each file for completeness and accuracy.
• Communicated with internal and external customers.
• Handled low to high maintenance originators.
• Assisted with payoffs and collateral processes.

• Managed portfolio of 15-30 refinance and purchase loan applications monthly.
• Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
• Set up and completed loan submission packages.
• Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
• Reviewed and verified documentation integrity to ensure it aligns with findings, completeness, and compliance for final submission/approval to underwriting.

• Managed pipeline of 20-40 loans on a monthly basis.
• Prepared, validated, communicated, and delivered all Closing Disclosures in accordance with company

SLA's and regulatory service levels.

• Reviewed documentation for accuracy demonstrating a high attention to detail.
• Acted as the primary liaison between Sales, Title, Escrow, Funding and Borrowers.

• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
• Provided subject matter expertise in case management and related procedures.
• Handled inbound and outbound member, provider, and physician calls.
• Answered questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
• Worked with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
• Maintained accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns.
• Identified and escalated in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued /expedited to take care of their needs.