Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wood

Greensboro,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Healthcare Billing Specialist

LabCorp
12.2020 - Current
  • Verified insurance of patients to determine eligibility.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Liaised between patients, insurance companies, and billing office.
  • Adhered to established standards to safeguard patients' health information.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Patient Service Advocate

FastMed
07.2017 - 12.2020
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Answered incoming calls, scheduled appointments and filed medical records.

Customer Service Manager

Harris Teeter
10.2001 - 09.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Coordinated with external auditors to resolve discrepancies.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.

Education

GED -

Guilford Technical Community College
Jamestown, NC
08.2001

Skills

  • Demographic Research
  • Data Entry
  • Physician Interaction
  • Statement Billings
  • Account Management
  • Client Inquiries
  • Critical Thinking
  • Medicare and Medicaid Processes
  • Customer Service
  • Reviewing Patient Information
  • Time Management
  • Service Quality
  • Claims Review
  • Information Inputting
  • Medical Records Security
  • HIPAA Compliance
  • Insurance Claims
  • CMS-1500 Billing Forms
  • Verbal and Written Communication
  • Speaking Clearly
  • Microsoft Excel
  • Customer Relations

Timeline

Healthcare Billing Specialist

LabCorp
12.2020 - Current

Patient Service Advocate

FastMed
07.2017 - 12.2020

Customer Service Manager

Harris Teeter
10.2001 - 09.2017

GED -

Guilford Technical Community College

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Jennifer Wood