Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Wood

East Northport

Summary

Dynamic Front-End Manager at The Home Depot, with a proven track record in enhancing customer service and optimizing scheduling. Skilled in team building and cash handling, I successfully implemented strategies that improved customer satisfaction and streamlined operations. Adept at troubleshooting and project planning, I thrive in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Front-End Manager

The Home Depot
E. Northport
01.2020 - Current
  • Supervised front-end operations to ensure efficient customer service.
  • Trained and mentored team members on best practices and procedures.
  • Managed cash-handling processes for accuracy and security compliance.
  • Developed scheduling plans to optimize staff coverage during peak hours.
  • Coordinated daily activities of cashiers and customer service associates.
  • Implemented procedures for resolving customer inquiries and complaints effectively.
  • Monitored inventory levels at the front end for adequate supply management.
  • Facilitated team meetings to improve communication and service strategies.
  • Cultivated strong customer relations, and developed effective customer service standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed the cash flow of the store, including cashier operations, bookkeeping, and security.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Resolved technical issues related to the front-end development process.
  • Welcomed a large volume of guests and improved overall customer service.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Put together a schedule for floor staff according to skill sets and coverage needs.
  • Reviewed employee performance and determined areas in need of improvement.
  • Developed and implemented strategies to improve customer experience.
  • Coordinated with back-end developers to ensure the proper functioning of front-end applications.
  • Assisted senior management in decision-making by providing insights into customer requirements.

Floral Design & Social Media Marketing

Bunny's Floral
Melville
05.2022 - 08.2023
  • Answering phone calls and emails to assist customers in ordering various package designs; creating bulk orders, and coordinating purchasing; assisting in merchandising and storefront layout; creating media and promotion schedules to better popularize sales to potential customers.
  • Created engaging social media content for Bunny's Floral brand visibility.
  • Collaborated with team to develop seasonal marketing campaigns and promotions.
  • Researched floral industry updates to inform content creation and marketing tactics.
  • Coordinated with designers to produce visually appealing graphics for online promotions.

Education

Political Science

University of Connecticut
Storrs, Connecticut
08-2024

High school -

John H. Glenn Highschool
Elwood, New York
01.2020

Skills

  • Customer service
  • Effective communication
  • scheduling optimization
  • Administrative support
  • Written communication
  • Team building
  • Troubleshooting
  • Project planning
  • Analytical
  • Calm under pressure
  • Multitasking
  • Political polling
  • Political History
  • Political research

References

Available upon request.

Timeline

Floral Design & Social Media Marketing

Bunny's Floral
05.2022 - 08.2023

Front-End Manager

The Home Depot
01.2020 - Current

Political Science

University of Connecticut

High school -

John H. Glenn Highschool

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Jennifer Wood