Jennifer Wood

• Managed Member Services and staff liaison to three committees (Volunteer Engagement Committee, Alliance Committee, and CTD Review Committee).
• Managed and supervised administrative and daily program operations of Member Services, complying with policies and creating SOPs and processes. Member Services consisted of two (2) employees and managed accreditation for 100 member companies.
• Conducted interviews, hired, and onboarded staff.
• Implemented efficiencies and streamlined processes.
• Oversaw and conducted quarterly outreach to all member companies.
• Launched and supported the Volunteer Engagement Committee.
• Developed internal and external collateral pieces to promote volunteer recruitment.
• Actively facilitated the recruitment volunteers for the organization at annual conference in Florida, the Doble trade show in Boston, and through conversations with association members.
• Strategized and implemented plan to increase Alliance partnerships.
• Created and implemented tracking mechanisms for CTD and CTD course submittals (continuing technical development credits, also known as continuing educational credits).

• Managed all administrative aspects of the office.
• Oversaw four (4) departments (Customer Service, Data Entry, Logistics, and Medical Billing), led a team of nine (9) direct reports, and 22 indirect reports.
• Created, managed, and negotiated contracts and service agreements.
• Identified cost savings - over $700,000 realized through contact negotiations and errors identified.
• Eliminated waste - implemented tracking of expiration dates for supplies.
• Created and implemented SOPs.
• Project management - opened satellite office, moved medical billing to outside vendor, and created operational manuals.
• HR Functions – placed ads, sorted resumes, interviewed, hired, trained, coached, disciplined, discharged employees, and approved payroll.

• Provided administrative support to the President, three (3) Vice Presidents and Liaison between BCU and the Board of Directors.
• Managed routine needs of the office.
• Handled confidential and sensitive information with discretion and tact.
• Manged company CRM database, Salesforce.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Monitored and created social medial content for Facebook, Instagram, LinkedIn, and Twitter.
• Coordinated travel, including international travel.
• Assisted with the management of the WordPress Website.

• Managed 50 customer accounts, processed detailed orders, set-up deliveries, and monitored accounts to verify successful completion.
• Created SOPs and training modules for customer service representatives at the Kalamazoo Board Mill.

• Supported President and four (4) Vice Presidents and the Board of Directors.
• Managed all aspects of the Executive Office.
• Represented and promoted HCK in the community.
• Created talking points and presentations for board meetings and town hall meetings.
• Created and managed all aspects of fundraising campaigns and activities until a fundraiser was hired.
• Organized all aspects of a record setting golf outing fundraiser including the creation of a budget and forming a committee to assist with the event.

• Generated and interpreted budget and financial reports.
• Processed payroll for over 40 staff members.
• Medical collections and processed refunds
• Assisted with start-up (all aspects - interviewing, reference checks, interviewing, onboarding, and orientation) of partner company, Accretive Health, FCC division.

Supported Senior Vice President of Operations|Patient Care Services

• Supported Senior Vice President of Operations, Patient Care Services
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive and management group.