Jennifer Woodbury
Chesapeake,VA
Summary
Seasoned Team Leader offering over 20 years of experience in progressive and accomplished supervisory roles. Focused and skilled at customer service. Recognized for high levels of production and quality. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Subject Matter Expert
Chugach Federal Solutions, CFS
Chesapeake, VA
05.2021 - Current
- Served as the sole image writer for USCG WMSL fleet NMT EHF SATCOM radio.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Partnered with team members to identify and address challenges or opportunities.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Interacted professionally with different stakeholders, executives, clients and strategy teams to discuss media campaigns.
- Maintained professionality and efficiency while working closely with leadership.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
Subject Matter Expert
Centurum
Chesapeake, VA
10.2020 - 05.2021
- Served as resource on SATCOM system operation, updates and maintenance.
- Assisted in developing and refining standard operating procedures for Mobile User Objective System for the Navy Fleet.
- Partnered with team members to identify and address challenges or opportunities.
Electronics Technician
United States Coast Guard
Portsmouth, VA
05.2001 - 07.2020
- Provided hands-on technical support, advice and mentoring to all levels of personnel.
- Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.
- Effectively managed resources, created project schedules and maintained department budgets.
- Mentored and trained personnel and monitored performance.
- Ensured compliance with workplace policies and safety objectives.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Provided input for performance reviews and identified areas for additional improvement.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
- Managed administrative needs of group, including recordkeeping and report writing, with team of 5 Electronics Technicians.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Organized, allocated and verified utilization of resources for daily operations.
- Prepared and updated office records and accounts according to client and executive needs.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Maintained inventory for fleet weapon system parts.
- Served as device property custodian for C3CEN.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA2022
Associate of Science - Electrical Engineering
Tidewater Community College
Norfolk, VA2013
Skills
- End-User Training
- Experience in leadership
- Computer skills
- Relationship building
- Communication
- Project management
- File/records maintenance
- Problem solving and analytical skills
- Technical support
- Administrative support
- Microsoft Office Suite and Sharepoint
- Customer service
- Team building
- Organization
- Critical thinking
- Multitasking
Timeline
Subject Matter Expert
Chugach Federal Solutions, CFS
05.2021 - Current
Subject Matter Expert
Centurum
10.2020 - 05.2021
Electronics Technician
United States Coast Guard
05.2001 - 07.2020
Bachelor of Science - Psychology
Old Dominion University
Associate of Science - Electrical Engineering
Tidewater Community College
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