JENNIFER WOODRUFF
Knoxville,Tn
Summary
Forward-thinking Account Manager with project management specialties, confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and clients.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Account Manager
Buckeye Corrugated Inc.
Loudon, TN
10.2020 - Current
- Monitored progress on projects assigned by upper management.
- Advised other departments on best practices related to managing large-scale projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created project status presentations for delivery to customers or project personnel.
- Built and established strong partnerships with teams, vendors and customers.
- Managed multiple projects with competing deadlines simultaneously.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Managed multiple accounts simultaneously while meeting deadlines.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Administrative Assistant
M&A Logistics, Llc
Knoxville, TN
09.2015 - 10.2020
- Managed a small team for a family owned and operated logistics company
- Maintained inventory and supply management
- Handled route pay and employee payroll
- Developed training material and performed training for new employees
- Proficient in MS applications- including Word, Outlook and Excel
- Maintained accurate department and customer records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Logistics Assistant
TN National Guard (Military)
New Tazewell, TN
12.2008 - 12.2016
- Assisted Supply Sergeant with managing 5 lower enlisted personnel; personally sustaining morale growth during both peace and war time assignments
- I aided in decreasing budget spending by monitoring the quality, quantity and efficiency of the movement and storage of goods; cutting back on damaged goods resulting from improper storage and/or negligent transportation of placement of goods
- Working as an assistant to the Supply Sargent, I established and maintained stock records, reconciled daily inventory in supply management system
- Increased the accuracy of accountability for Government issued equipment which includes but limited to: trucks, generators, forklifts and all the way down to solider uniforms
- Created a record of said equipment/vehicles in order to keep track of all vehicles assigned to unit: ones with faults in inoperable order, vehicles at the shop for repairs or regular maintenance and all vehicles on ground at unit at all times
- I was in charge of reviewing and verifying quantities received against invoices, purchase requests and shipping documents
- Oversaw invoices for clothing and gear were filled and issued to the correct assigned soldier if items were held in unit level warehouse; if items were not held on site oversaw that the proper order was submitted to Joint Force Headquarters in Nashville Tn
- To the CIF warehouse
- Assisted with the establishment of plans, schedules and controlled the repair of maintenance equipment Accounted for receipts and turn-ins; reviewed and verified quantities received against shipping documents Managed the dispatch of vehicles to assigned soldiers and verified the accuracy of updated the 5988E's (Equipment and Maintenance Inspection) before inputting information in system, decreasing information discrepancies
- Created work orders for the new faults to be replaced; made sure that PMCS (Preventative Maintenance Checks and Services) were performed properly
Education
BBA - Project Management
STRAYER UNIVERSITY
01-2021
Skills
- Learning agility: Quick learner
- Taking charge, stepping up to the plate
- Continually seeking self-improvement
- Keen attention to detail
- Adaptability
- Motivating others, maintaining positive morale
- Results driven, self-motivated, dynamic
- Logical reasoning
- Ability to plan ahead and deal with unexpected changes
Timeline
Customer Service Representative/Account Manager
Buckeye Corrugated Inc.
10.2020 - Current
Administrative Assistant
M&A Logistics, Llc
09.2015 - 10.2020
Logistics Assistant
TN National Guard (Military)
12.2008 - 12.2016
BBA - Project Management
STRAYER UNIVERSITY
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