JENNIFER WOODS
San Diego,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
SAS Shoes Mission Valley
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
District Sales Manager
Mom365 Newborn Photography
03.2020 - 01.2022
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
SENIOR STORE MANAGER
GOODWILL INDUSTRIES OF SAN DIEGO
11.2010 - 03.2020
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
Education
Bachelor of Arts - EDUCATION
San Diego State University
San Diego, CA01-2025
Associate of Science - Business Management
Southwestern College
Chula Vista, CA06-2023
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Money handling
Timeline
Assistant Manager
SAS Shoes Mission Valley
01.2022 - Current
District Sales Manager
Mom365 Newborn Photography
03.2020 - 01.2022
SENIOR STORE MANAGER
GOODWILL INDUSTRIES OF SAN DIEGO
11.2010 - 03.2020
Bachelor of Arts - EDUCATION
San Diego State University
Associate of Science - Business Management
Southwestern College
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