Jennifer Woollacott
Baldwinsville ,NY
Summary
Detail-oriented transaction processor with expertise in payroll processing and workflow optimization. Proven track record of enhancing customer satisfaction and improving operational efficiency through effective communication and problem-solving.
Overview
25
25
years of professional experience
Work History
Transaction Processor
Neumo
Syracuse, NY
03.2003 - Current
- Handled escalations from customers or team members efficiently, finding solutions that maintained both client satisfaction and operational integrity.
- Maintained high levels of customer satisfaction with timely and accurate transaction processing.
- Optimized workflow processes within the department, resulting in increased productivity levels among team members.
- Assisted in the implementation of new software, improving overall transaction processing speed.
Payroll Specialist
Neumo
Syracuse, NY
04.2001 - Current
- Processed payroll for diverse employee groups, ensuring timely and accurate compensation.
- Utilized payroll software to manage timekeeping, deductions, and benefits administration.
- Resolved discrepancies in payroll records through detailed investigation and effective communication.
Education
Associate of Science - Accounting
University of New Hampshire
NH05-2017
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Word
- Excell
- Data processing
Timeline
Transaction Processor
Neumo
03.2003 - Current
Payroll Specialist
Neumo
04.2001 - Current
Associate of Science - Accounting
University of New Hampshire