JENNIFER WOOLSEY
Greenwood,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Eastside OBGYN
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Work denials and incorrect errors on claims.
- Maintain Doctors Scheduling
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Medical Billing Specialist
Gentiva Home Health
08.2022 - 03.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Check eligibility for patients
- Prior authorizations for seven states for medicaid hospice.
- Ensure prior authorizations are done timely and work the authorizations that denied.
- Answer any billing questions emailed from other workers or departments
Medical Billing Specialist
Eastside OBGYN
11.2018 - 08.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Verified insurance of patients to determine eligibility.
- Prepared billing statements for patients and verified correct diagnostic coding.
Medical Billing Specialist
Northwest Physicians
06.2018 - 12.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
OFFICE MANAGER FINANCIAL COUNSELOR
BAPTIST HEALTH OBGYN
03.2013 - 10.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
BBA - Business Administration
John Brown University
Siloam Springs, AR12.2018
Associate of Applied Science - PRE NURSING
Carl Albert State College
Poteau, OK05.2012
High School Diploma -
NORTHSIDE HIGH SCHOOL
Fort Smith, AR05.1997
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Scheduling
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Staff hiring
- Financial Tracking
- Expense Reporting
- Team Bonding
- MS Office
- Customer Relationship Management
- Teamwork and Collaboration
- Good Judgment
- Team Leadership
- Managing Operations and Efficiency
- Work Planning and Prioritization
REFERENCES
JENNIFER HARDCASTLE BAPTIST HEALTH 479-208-3434
MARSHA COX GENTIVA 479-414-4166
AMY ADAMS GENTIVA 704-881-2616
Timeline
Office Manager
Eastside OBGYN
03.2024 - Current
Medical Billing Specialist
Gentiva Home Health
08.2022 - 03.2024
Medical Billing Specialist
Eastside OBGYN
11.2018 - 08.2022
Medical Billing Specialist
Northwest Physicians
06.2018 - 12.2018
OFFICE MANAGER FINANCIAL COUNSELOR
BAPTIST HEALTH OBGYN
03.2013 - 10.2017
BBA - Business Administration
John Brown University
Associate of Applied Science - PRE NURSING
Carl Albert State College
High School Diploma -
NORTHSIDE HIGH SCHOOL
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