Jennifer Wooten
Horseshoe Bay
Summary
To grow my leadership experience and strategic vision, to drive team performance, foster professional growth, and to contribute to organizational success.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Financial Counselor
Baylor Scott and White
01.2025 - Current
- As a Financial Counselor, I have supported my department and Senior Leadership by leading process changes and improvement initiatives that enhance efficiency and patient satisfaction. I’ve collaborated with multiple facilities on projects that directly impact patient care and operational workflows. Additionally, I developed a voicemail optimization workflow, improving both the patient and staff experience by integrating available technologies within the EPIC system with external phone platforms. These efforts will streamline communication, reduce response times, and strengthen our overall service delivery. I have led meetings involving training and education for our staff members. Collaborates closely with facility leadership to ensure all patients are financially cleared and properly screened before services are rendered. Conducts detailed patient interviews to collect demographic and financial data used for registration, insurance verification, pre-certification, and billing accuracy. Reviews, updates, and maintains precise patient demographic information across current and future service accounts. Interprets and adheres to complex financial policies, including financial assistance programs, limited plan coverage, point-of-service collections, and out-of-network procedures. Screens guarantor financial information to determine eligibility for assistance and refers patients to appropriate public aid resources when applicable. Provides accurate procedure and service estimates, calculates required payments, and negotiates financial arrangements in alignment with financial clearance standards. Establishes financial counseling support for patients with prior services, ensuring financial obligations are met. Reviews upcoming schedules to confirm all pre-authorizations and pre-payments are completed prior to service dates. Communicates effectively with physician offices and patients to meet referral and pre-authorization requirements. Analyzes payer explanations of benefits (EOBs) to educate patients on claim outcomes, payment responsibilities, and denial resolutions.
Ophthalmic Technician
Baylor Scott and White
01.2022 - 01.2025
- Provides primary ophthalmic care to patients while serving as a key clinical assistant to the physician. Performs comprehensive ophthalmic histories and preliminary examinations, including specialized testing such as refraction, visual field testing, A-Scan Biometry (IOL Master), pachymetry, PAM evaluations, color vision testing, and contact lens assessments. Verifies patient identity and visit purpose by conducting interviews, reviewing medical histories, and accurately documenting all findings in the EMR system according to established protocols and physician standards. Evaluates ocular condition by assessing pupils, extraocular movements, visual acuity, and, when requested, blood pressure. Prepares patients for ophthalmologic examination by administering dilation and monitoring changes in visual acuity or intraocular pressure. Ensure patient confidentiality and data security by maintaining accurate medical records, completing diagnostic and procedure coding, and adhering to HIPAA and organizational privacy standards. Provides patient counseling by communicating physician instructions, medication usage, and adherence to prescribed treatment plans.
Patient Services Representative II
Baylor Scott and White
01.2020 - 01.2022
- Served as a key point of contact for patients across multiple specialty departments, ensuring a smooth and positive experience from check-in to check-out. Managed patient relations, scheduling, insurance verification, and communication with accuracy and efficiency. Provided detailed and accurate information to patients and staff while maintaining confidentiality and professionalism at all times. Assisted management with training and mentoring new Patient Services Specialists to ensure consistency in service quality and adherence to clinic standards. Supported numerous departments including COVID-19 Testing, Hematology/Oncology, Cardiology, Pain Management, Ophthalmology, Gastroenterology, Podiatry, Orthopedics, Otolaryngology, Pulmonology, Urology, Plastic Surgery, and Dermatology. Played an instrumental role in special projects for the Marble Falls Specialty Clinic, including coordinating and helping to develop the operational functions of the COVID-19 Drive-Up Clinic. Responded to escalated patient inquiries regarding services, hours of operation, and other clinic details, ensuring timely resolution and escalation to management when appropriate. Discussed financial arrangements with patients as requested, ensuring clarity and alignment with clinic policies. Demonstrated flexibility and adaptability by effectively supporting diverse teams, workflows, and patient needs across all assigned departments.
Medical Office Coordinator
Hill Country Memorial Medical Group
01.2019 - 01.2020
- Helped leadership with developing policies and procedures, educated staff members on implementing new policies, and providing any training as instructed by leadership. Assisting staff with additional training when necessary. Assisted with financial goals by coordinating claim information on spreadsheets for daily huddles and reports. Assisted with obtaining authorizations for patients for procedures, and appointments. Accountable for submitting HCFA claims to insurance companies for various specialty offices. Correct re-submit claims to provide revenue for my medical facility. Closely work with Providers to coordinate the appropriate billing codes for services rendered. Inputting and submitting procedures for providers in multiple specialty practices. Updating patient accounts to reflect current financial changes. Resolving claim issues with multiple insurance companies. Receive and post payments and add posted payments to patient accounts.
Clinic Billing Clerk
Hill Country Memorial Medical Group
01.2018 - 01.2019
- Accountable for submitting HCFA claims to insurance companies for various specialty offices. Correct re-submit claims to provide revenue for my medical facility. Closely work with Providers to coordinate the appropriate billing codes for services rendered. Inputting and submitting procedures for providers in multiple specialty practices. Updating patient accounts to reflect current financial changes. Resolving claim issues with multiple insurance companies. Receive and post payments and add posted payments to patient accounts.
Medical Assistant
Scripps Health
01.2016 - 01.2018
- Aided departmental and interdepartmental supervisors with special projects. Unique position with experience in Neurosurgery, Podiatry, and Pain Management along with other departments. Trained employees and physicians with the use of EPIC. Assisted in surgeries including bunionectomy, tendon releases, hammertoe correction and more. Worked with multiple departments and helped implement new and enhanced workflows. Conducted pre and post-operative visits. Interviewed and hired candidates for multiple departments. Assisted other floors including IMED and Family Practice.
Medical Assistant/Phlebotomy Technician
Providence Health
01.2014 - 01.2016
- Performed comprehensive medical assistant duties, including rooming patients, taking vital signs, obtaining medical histories, and facilitating provider orders and patient follow-ups. Managed patient communication through phone calls and MyChart, handled medication refills, and coordinated scheduling to ensure smooth clinic operations. Experienced in medical billing, EPIC documentation, and maintaining accurate patient records. Prepared and sanitized examination and procedure rooms, directed laboratory activities, and trained new staff on lab protocols and procedures. Conducted venous blood collections, cultures, and swabs, ordered laboratory tests and supplies, and promptly reported critical lab results to hospital staff. Recognized for efficiency, attention to detail, and commitment to patient care excellence.
Education
Medical Assistant -
Abdill Career College Inc.
01.2013
Certified Phlebotomy Technician - undefined
Abdill Career College Inc.
01.2013
High School - undefined
North Medford High School
01.2005
Skills
- Data analysis and reporting
- Workflow optimization
- Process improvement
- Staff Supervision & Training
- Surgery Scheduling
- EPIC superuser
- Training experience
- Charting
- Multiline phones
- Scheduling
- EMR
- Referrals
- Patient counseling
Certification
- Nationally Certified Phlebotomy Technician 2015-17
- Medical Assistant (attended an accredited school)
- Health Care Certified CPR and AED
- Certified BLS
Timeline
Financial Counselor
Baylor Scott and White
01.2025 - Current
Ophthalmic Technician
Baylor Scott and White
01.2022 - 01.2025
Patient Services Representative II
Baylor Scott and White
01.2020 - 01.2022
Medical Office Coordinator
Hill Country Memorial Medical Group
01.2019 - 01.2020
Clinic Billing Clerk
Hill Country Memorial Medical Group
01.2018 - 01.2019
Medical Assistant
Scripps Health
01.2016 - 01.2018
Medical Assistant/Phlebotomy Technician
Providence Health
01.2014 - 01.2016
Certified Phlebotomy Technician - undefined
Abdill Career College Inc.
High School - undefined
North Medford High School
Medical Assistant -
Abdill Career College Inc.