Jennifer Wozniak
Lincoln,CA
Summary
Dynamic professional with extensive experience at Stanford Health Care, excelling in operational efficiency and customer service. Proven leadership in managing diverse teams, enhancing workflow, and resolving conflicts. Skilled in report preparation and time management, consistently delivering results while maintaining high standards of safety and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Coffee Company
Colma, USA
04.2012 - Current
- Organized inventory, customer service, fifo all foods and drinks in cooler.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of the workspace throughout each shift.
- Engaged with customers, providing exceptional service and product knowledge.
- Operated espresso machines and other equipment to ensure optimal performance.
- Collaborated with team members to efficiently manage busy service periods.
- Monitored inventory levels, restocking supplies as needed for daily operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Mail Carrier
Postal service. USPS
Santa Clara, USA
12.2020 - 12.2021
- Sorted and delivered mail efficiently across designated routes daily.
- Collected outgoing mail from mailboxes and post offices each shift.
- Maintained accurate records of deliveries and collections throughout the day.
- Communicated with customers regarding mail services and delivery inquiries.
- Inspected vehicles for safety and maintenance before each route departure.
- Managed time effectively to ensure timely deliveries in all weather conditions.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Verified accuracy of addresses before delivering packages.
Assistant Manager
Stanford Health Care
Palo Alto, USA
11.2015 - 12.2020
- Assisted in training new employees on hospital policies and procedures.
- Managed inventory levels to support efficient operations and resource allocation.
- Monitored compliance with health regulations and safety standards.
- Developed and implemented process improvements for workflow efficiency.
- Led team meetings to address operational challenges and foster collaboration.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
Education
Culinary arts - Culinary Arts Associates degree
California Culinary Academy
CA06.2019
Associates - General Studies
Terra Nova High School
CA06.2009
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- Leadership
- Microsoft excel
- Time management
- Food service
- Restaurant experience
- Mail sorting
- Package delivery
- Delivery tracking
- Conflict resolution
- Technology use
- Operational efficiency
- Financial records oversight
- Documentation & recordkeeping
- Supply management
- Safety awareness
- Report preparation
- Time management abilities
- Problem-solving abilities
- Excellent communication
- Multitasking capacity
- Task prioritization
- Effective communication
- Self motivation
- Written communication
Certification
- food handlers
Affiliations
- clothing crafter
- embroidery
- gardening
References
References available upon request.
Timeline
Mail Carrier
Postal service. USPS
12.2020 - 12.2021
Assistant Manager
Stanford Health Care
11.2015 - 12.2020
Barista
Starbucks Coffee Company
04.2012 - Current
Culinary arts - Culinary Arts Associates degree
California Culinary Academy
Associates - General Studies
Terra Nova High School
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