Jennifer Wright
Virginia Beach,VA
Summary
Solution-driven professional with over 20 years of comprehensive experience in the Property and Casualty (P&C) insurance industry, adept at developing, documenting, and successfully implementing strategies and solutions that not only align with organizational objectives but also drive measurable business growth and achievement of strategic goals.
Overview
22
22
years of professional experience
Work History
Information Technology Engineer
GEICO
04.2024 - Current
- Designed and implemented automated test scenarios in Gherkin, facilitating Behavior Driven Development practices
- Integrated automated testing into the continuous integration/continuous delivery pipeline
- Maintained and updated test documentation, ensuring clear and comprehensive test coverage
Technical Systems Analyst
GEICO
12.2019 - 04.2024
- Managed project timelines effectively, ensuring all deliverables were completed on schedule without compromising quality or scope requirements
- Proficiently conveyed precise requirements to cross-functional engineering teams spanning three diverse platforms within the Mobile application landscape (iOS, Android, and .Net Core), fostering seamless collaboration, facilitating the successful execution of project objectives
- Conducted thorough user acceptance testing across diverse and multifaceted environments, ensuring the validation of system functionality and performance
- Designed and crafted real-time Dashboards in Quantum Metric, providing dynamic visualizations of critical business metrics empowering management with rapid and data-driven decision-making capabilities
- Developed and executed comprehensive test plans to ensure system functionality met design specifications and business requirements leading to a reduction in post-deployment issues
- Designed and integrated innovative user experience improvements, leading to a rise in user enrollment rates
Regional Systems Supervisor
GEICO
05.2012 - 12.2019
- Gathered requirements and authored change controls to ensure compliance with legal and regulatory changes, maintaining system integrity and adherence to standards
- Coordinated workload and set priorities to achieve project milestones on schedule, resulting in timely and successful project completion
- Authored detailed test plans to validate system performance and compliance, ensuring alignment with design specifications and reducing post-implementation defects
- Supervised a team of 7 direct reports, supporting regional testing for auto allocations and RACF security, ensuring high quality deliverables
Performance Monitoring Supervisor
GEICO
10.2002 - 05.2012
- Created and developed a system to monitor over 200 sales associates, ensuring adherence to customer interaction and quality goals, resulting in improved performance metrics
- Developed and implemented comprehensive training programs to address departmental weaknesses. leading to substantial improvements in overall performance
- Demonstrated strong problem-solving skills by quickly identifying and resolving issues, enhancing operational efficiency and team effectiveness
Education
Certificate - Java Full Stack Developer
Revature
04.2024
Skills
- Project Management
- IT Project Lifecycle
- Requirements Analysis
- Root Cause Analysis
- User Acceptance Testing
- Sprint Planning
- Microsoft Power Automate
- Azure DevOps
- Splunk
- Quantum Metric
- BDD
Timeline
Information Technology Engineer
GEICO
04.2024 - Current
Technical Systems Analyst
GEICO
12.2019 - 04.2024
Regional Systems Supervisor
GEICO
05.2012 - 12.2019
Performance Monitoring Supervisor
GEICO
10.2002 - 05.2012
Certificate - Java Full Stack Developer
Revature