Jennifer Wright
Saint Clair Shores,MI
Summary
Accomplished Senior Mortgage Loan Processor with a proven track record at CrossCountry Mortgage, enhancing loan processing efficiency and exceeding customer satisfaction ratings. Expert in regulatory compliance and mortgage underwriting, with exceptional time management and teamwork skills. Achieved significant reductions in mortgage approval turnaround times, demonstrating a strong problem-solving prowess and commitment to quality.
Overview
21
21
years of professional experience
Work History
Senior Mortgage Loan Processor
CrossCountry Mortgage
09.2014 - 01.2023
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Managed escalations by conducting thorough research and providing timely responses.
- Managed a pipeline of assigned cases, ensuring compliance with critical data.
Senior Mortgage Loan Processor
Mortgage One
06.2012 - 07.2014
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
Education
High School Diploma -
Sterling Heights High School
Sterling Heights, MISkills
- Strong communication skills
- Loan processing proficiency
- Mortgage underwriting expertise
- Fraud detection awareness
- Problem solving prowess
- Manage Corporate escalations
- Guideline Navigation
- Proficient in Most LOS and AUS Systems Including Encompass, DU, LP, FHA connection, VA portal and GUS
Timeline
Senior Mortgage Loan Processor
CrossCountry Mortgage
09.2014 - 01.2023
Senior Mortgage Loan Processor
Mortgage One
06.2012 - 07.2014
High School Diploma -
Sterling Heights High School
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