Jennifer Wright
Batesville,AR
Summary
Dynamic Store Manager Trainer with a proven track record at Cato's Fashion, excelling in coaching and mentoring teams to enhance sales techniques. Expert in visual merchandising and loss prevention, I successfully reduced employee turnover and increased store profitability through strategic training and effective staff scheduling. Committed to fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Store Manager Trainer
Cato's Fashion
Charlotte, NC -Batesville, AR
11.2022 - Current
- Trained new store managers on operational procedures and company policies.
- Mentored team members to improve sales techniques and promote merchandise effectively.
- Implemented standardized training programs to ensure compliance with corporate standards.
- Supported recruitment efforts by participating in interviewing and onboarding processes for new hires.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Reduced employee turnover by establishing a positive work environment.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Managed daily cash reconciliation processes.
- Promoted excellent customer service.
Infield Coordinator
TJ Max
Batesville, AR
06.2021 - 11.2022
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Assisted in training new team members on operational procedures and company policies.
- Streamlined communication between departments to enhance workflow efficiency and collaboration.
- Collaborated with management on store layout changes to maximize customer traffic flow and accessibility.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Store Manager
Burke's Outlet
Heber Springs, AR
02.2021 - 05.2021
- Oversaw daily operations, ensuring optimal staffing and effective inventory management.
- Implemented training programs for new employees, enhancing team performance and customer service excellence.
- Implemented visual merchandising strategies to elevate store presentation, driving customer engagement.
- Analyzed sales trends and inventory levels, adjusting stock to align with consumer demand.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw the Grand Opening of this location.
Department Manager
Hobby Lobby
Batesville, AR
10.2020 - 01.2021
- Coordinated visual merchandising initiatives, enhancing product presentation and customer engagement.
- Developed and implemented inventory management strategies to optimize stock levels.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Store Manager
Stage
Monticello, AR
09.2018 - 09.2020
- Led team meetings to communicate goals, align efforts, and celebrate achievements among staff members.
- Streamlined checkout processes, reducing wait times and improving overall shopping experience for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
High School Diploma -
Batesville High School
Batesville, AR05-1992
Skills
- Store operations
- Coaching and mentoring
- Recruitment and hiring
- Sales training
- Staff scheduling
- Customer engagement
- Cash management
- Team building
- Visual merchandising
- Loss prevention
Timeline
Store Manager Trainer
Cato's Fashion
11.2022 - Current
Infield Coordinator
TJ Max
06.2021 - 11.2022
Store Manager
Burke's Outlet
02.2021 - 05.2021
Department Manager
Hobby Lobby
10.2020 - 01.2021
Store Manager
Stage
09.2018 - 09.2020
High School Diploma -
Batesville High School