Jennifer Wright, MBA, MPA
Director, Medical Staff Management
Melbourne
Summary
Professional manager skilled in overseeing staff operations and driving team performance. Known for results-oriented approach and strong emphasis on collaboration and adaptability. Expertise in personnel management and strategic planning, with reliable and flexible approach to changing business needs.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Medical Staff Manager
45TH Medical Group
01.2010 - Current
- Lead and manage the Credentialing and Privileging (C&P) program, overseeing all aspects of its development, implementation, and operational execution.
- Spearheaded the development and oversight of an enterprise-wide Credentialing and Privileging program for over 200 providers serving more than 15,000 beneficiaries.
- Directed all strategic planning and project implementation to align with federal compliance and mission objectives.
- Led change initiatives that streamlined workflows and reduced onboarding cycle times, while maintaining rigorous standards.
- Authored enterprise policy for peer review and continuous improvement; served as a senior advisor to executive leadership.
- Mentored and developed the credentialing team, establishing standardization practices and operational excellence frameworks.
Management Analyst
Defense Contract Management Agency
03.2007 - 01.2010
- Performed comprehensive analyses of administrative and operational processes to enhance efficiency and support strategic objectives.
- Managed large-scale workforce operations, including accessions, separations, promotions, and performance systems.
- Directed organizational planning functions, such as budget formulation, project analysis, and compliance tracking.
- Implemented agency-wide initiatives for operational efficiency, including metrics-driven decisions and staffing alignment.
- Led internal communication efforts and built frameworks to support leadership visibility and EEO compliance.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
Program Support Assistant
Department of Veterans Affairs – Medical Services
07.2005 - 03.2007
- Evaluated processes and data relating to management, organizational efficiency, productivity, and effectiveness.
- Delivered vital information to managers on administrative and programmatic aspects within the Pulmonary department.
- Revamped clinic operations by implementing a patient call-back system that reduced no-show rates by 90%.
- Conducted process analysis and led restructuring initiatives, improving both access and service delivery.
- Developed templates and standardized documentation protocols to streamline communication with stakeholders.
Education
Master of Business Administration - Human Resources
Columbia Southern University
Orange Beach, AL02.2018
Master of Public Administration - undefined
Murray State University
Murray, KY12.2006
Bachelor of Science - Health and Human Performance, Health Care Management
Clarksville
Clarksville, TN05.2004
Skills
- Practice Operations Management
- Regulatory Compliance
- Executive & Stakeholder Engagement
- Strategic Planning & Execution
- Risk Mitigation
- HR Systems & Workforce Operations
- Program Management
- Budget Oversight
- Conflict Resolution
Certification
Air Force Organizational Leadership Course | US Air Force | 2020-10
ACTIVE-DUTY SERVICE
- United States Army – Active Duty. Full time | 101st Airborne Division, Air Assault | Fort Campbell, KY | 1997-07 – 2001-07
- 86th Combat Support Hospital | Camp Coma Lapa, El Salvador | 1998-09 – 1998-12
- Medical Supply Specialist
- Managed inventory control systems for medical equipment and supplies, ensuring readiness and operational efficiency.
- Designed and implemented tracking systems, streamlining logistical workflows.
- Training Administrator
- Developed and executed training programs to enhance personnel performance and meet regulatory requirements.
- Conducted evaluations and provided actionable feedback to improve team outcomes.
Accomplishments
- Redesigned a comprehensive credentialing program, ensuring 100% compliance with regulatory standards.
- Developed workflows that improved clinic efficiency by 25%, achieving higher patient satisfaction rates.
- Oversaw $5M in annual budgets, ensuring alignment with organizational priorities and fiscal responsibility.
Timeline
Medical Staff Manager
45TH Medical Group
01.2010 - Current
Management Analyst
Defense Contract Management Agency
03.2007 - 01.2010
Program Support Assistant
Department of Veterans Affairs – Medical Services
07.2005 - 03.2007
Master of Public Administration - undefined
Murray State University
Bachelor of Science - Health and Human Performance, Health Care Management
Clarksville
Master of Business Administration - Human Resources
Columbia Southern University
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