Jennifer Wyatt
Brooklyn,USA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Director – Forensic ReEntry
Services for the Underserved
Brooklyn, NY
05.2022 - Current
- Oversight responsibilities for the OMH/HUD funded Forensic Re-Entry/Forensic Enhancement program, serving male and female tenants in scatter site housing, with histories of homelessness and behavioral and substance use challenges.
- Conduct applicant screening for housing placements of incarcerated individuals transitioning into permanent housing upon release, in collaboration with Center for Urban Community Services (CUCS) and the SUS intake team.
- Responsible for supervision of 3 Wellness coaches who are responsible for monthly home visits, each with a case load of 15 to 18 tenants.
- Responsible for the coaching and mentoring of an Assistant Program Director.
- Oversight for all clinical documentation for 70 individuals, including young adults aging clients, with behavioral health and substance use challenges, in collaboration with the Assistant Program Director.
- 24-hr on call status for conflict resolution, problem solving and incident management.
- Engage with multiple external community contacts to coordinate with service providers, to collaborate with Forensic personnel or to engage with client family support.
- Led program development initiatives to enhance service delivery for underserved populations.
- Oversaw program evaluation processes, ensuring compliance with regulatory standards and organizational benchmarks.
- Analyzed program outcomes to identify areas for improvement and implement corrective actions.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Intern Trauma Systems Therapist
Jewish Board for Family & Children services
Staten Island, NY
09.2024 - 06.2025
- Provide Intensive Case Management which include home visits for children ages 5-17 years with trauma histories, including sexual trauma and exposure to domestic violence, offering individualized support and advocacy.
- Completed ongoing training in Trauma Systems Therapy(TST), developing expertise in trauma-informed care and intervention strategies.
- Trained in trauma systems narrative progress note-writing, ensuring accurate, trauma-sensitive documentation for case files.
- Field Practicum
- Conducted intake assessments to evaluate client needs and develop tailored treatment plans.
- Collaborated with multidisciplinary teams to ensure holistic care for clients.
- Assisted in implementing therapeutic interventions under supervision of licensed therapists.
- Maintained accurate documentation of client progress and treatment outcomes within electronic health records system.
- Participated in case conferences to discuss client progress and adjust treatment strategies as needed.
- Utilized evidence-based practices to support clients in achieving personal goals and improving mental health outcomes.
- Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
Intern Clinical Counselor
Revcore Recovery Center
Brooklyn, NY
09.2023 - 05.2024
- Responsible for a caseload of 6 patients for individual counseling who are parole mandated or referred from hospital personnel.
- Facilitation of weekly Recovery Skills groups for up to 20 individuals, focusing on life skills, coping skills and other practical living skills.
- Participation in weekly case conferencing and clinical training sessions along with other therapists and clinicians.
- Field Practicum
- Provided individual and group counseling to promote mental health recovery and personal growth.
- Collaborated with multidisciplinary teams to coordinate care and optimize client outcomes.
- Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
- Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall team productivity.
Assistant Program Director – Patchen Transitional Residence
Services for the Underserved
Brooklyn, NY
01.2018 - 05.2022
- Collaboration with the Program Director to manage the operations of a 43 bed all male transitional housing facility.
- Responsible for oversight of treatment plans and progress notes of clinical staff
- Screening of applicants for possible Program intake for housing.
- Preparation of staff schedules and responsibility for 24hr staff coverage for program
- Oversight for the general maintenance of two program buildings
- Supervisory role for 18 full-time staff including Wellness coaches, as well as 5 temporary staff
- Ordering of all supplies for the program including food and building supplies ensuring that the program adhered to budgetary guidelines.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Spearheaded staff training sessions to enhance team capabilities and promote professional growth opportunities.
- Developed and implemented program strategies to enhance service delivery for underserved populations.
- Coordinated training sessions for staff, improving team performance and client engagement.
- Led regular team meetings to drive accountability and maintain focus on program goals.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
Medication Coordinator, Patchen Transitional Residence
Services for the Underserved
Brooklyn, NY
10.2017 - 01.2018
- Responsibility to manage all communication and coordination of all medical issues for 43 clients with mental health and substance abuse challenges.
- Ensure all clients have access to all their medications in the correct dosages.
- Maintaining a dependable and secure inventory of all medications including controlled substances which were securely stored in a locked facility.
- Ensured accurate documentation of medication administration, including instances of staff errors, in accordance with OMH standards.
- Coordinated medication delivery processes to ensure timely access for clients.
- Monitored compliance with medication management policies and procedures.
- Collaborated with healthcare providers to optimize patient care plans.
- Trained staff on medication administration protocols and best practices.
- Implemented tracking systems to improve medication inventory management.
Wellness Coach – Montrose Transitional Residence
Services for the Underserved
Brooklyn, NY
12.2016 - 10.2017
- Responsible for intensive case management in a single site transitional housing facility for tenants with substance use history and mental health diagnoses.
- Responsible for timely documentation of progress notes and service plans for a caseload of 15 to 20 residents.
- Facilitated conflict resolution and de-escalation among tenants.
Education
Master of Social Work - Social Work
Touro College
New York (City), NY06-2025
MSc - Sustainable Resource Management
Technical University of Munich
Germany06.2015
BSc - Tourism Management
University of the West Indies
Kingston, Jamaica06.2005
Skills
- Conversational German
- Conversational Spanish
- Microsoft Office suite
- Word
- Excel
- Outlook
- PowerPoint
- Effective leader
- Program leadership
- Staff development
- Task delegation
- Regulatory compliance
- Personnel supervision
- Operations oversight
- Organizational leadership
- Group and individual instruction
- Recruitment and hiring
- Coaching and mentoring
- Staff training
Certification
- New York LMSW License - December 2025 to November 2028
Timeline
Intern Trauma Systems Therapist
Jewish Board for Family & Children services
09.2024 - 06.2025
Intern Clinical Counselor
Revcore Recovery Center
09.2023 - 05.2024
Program Director – Forensic ReEntry
Services for the Underserved
05.2022 - Current
Assistant Program Director – Patchen Transitional Residence
Services for the Underserved
01.2018 - 05.2022
Medication Coordinator, Patchen Transitional Residence
Services for the Underserved
10.2017 - 01.2018
Wellness Coach – Montrose Transitional Residence
Services for the Underserved
12.2016 - 10.2017
MSc - Sustainable Resource Management
Technical University of Munich
BSc - Tourism Management
University of the West Indies
Master of Social Work - Social Work
Touro College