Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Accomplishments
Timeline
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Jennifer Wyman

Summary

With over two decades at Consolidated Communications, my journey has evolved to spearheading a team of VoIP Engineers, tackling commercial projects across the nation. Our collective expertise in voice technology and problem-solving has been instrumental in delivering robust VoIP solutions, ensuring an exceptional customer experience.

My role as Senior Manager is defined by a commitment to innovation and excellence. By fostering a collaborative environment, we've successfully deployed new products and streamlined processes. This dedication not only enhances our service offerings but also empowers the team to excel in the dynamic telecom landscape.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager/Senior Manager

Consolidated Communications
06.2016 - Current
  • Senior manager of Commercial VoIP team overseeing Network Engineers providing Hosted VoIP, SIP, FoIP and Routing Nationally.
  • My team and myself collaborate with the customer to build their call flow and provide expert knowledge to move their project forward.
  • Cross-trained team members to enhance their skills.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Increased team size from four individuals to eleven.
  • Enhanced team morale through effective connections with members.
  • Partner with departments to optimize workflows.
  • Collaborated on executing product launches and user acceptance testing.
  • Defined expected targets and training goals for the team.
  • Created clear performance indicators to track team achievements.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

VoIP Engineer

Consolidated Communications
05.2014 - 06.2016
  • Configured and maintained MetaSwitch VoIP services including lines, hunt groups, and phones.
  • Performed testing and troubleshooting during installation process.
  • Contributed to the streamlining of processes under direction of team lead.
  • Engineered SIP solutions, ensuring seamless customer integration.
  • Adhered to specific order metrics requirements.
  • Developed effective partnerships across multiple teams.

TDM Translations Administrator

Consolidated Communications
11.1997 - 05.2014
  • Collaborated with teams to verify accuracy of orders.
  • Programmed POTS, ISDN, ISDN P-Sets, Centrex and Large Gov accounts.
  • Offered reliable support to on-site technicians.
  • Conducted extensive troubleshooting alongside regular maintenance.
  • Identified and addressed customer concerns effectively.
  • Led staff instructional activities.
  • Participated in off-site training sessions as required.
  • Demonstrated high proficiency and reliability with little supervision.

Education

Associate's degree - Marketing/Business

Franklin Pierce University
Lebanon, NH
01.2007

Bellows Falls Union High School
Westminster, VT
06.1994

Skills

  • Leadership
  • Communication
  • Customer First
  • Teamwork
  • Analytical Skills
  • Business Process Improvement
  • Adaptability
  • Conflict Resolution
  • Work Ethic
  • Empathy
  • Team Building

Certification

  • Metaswitch - Basic Translations
  • Metaswitch - cCFS System Overview
  • Metaswitch - HPBX Provisioning
  • Broadworks - ProConnect Provisioning
  • Hybrid Team Building with Purpose

Awards

Amazing Service Award, 04/01/23, Nominated by team member and selected from a panel within CC for Amazing Service.

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Increased headcount for VoIP Activation team from four to 11 individuals. Through the growth of the team I have streamlines process and created ways to report on the work performed.
  • Built business relationships with team members and fostered trust and commitment to myself and the team. This has helped with teamwork and collaboration between the team members making our team SME's and successful.
  • I consider myself a working manager and stay abreast to changes and new product to best support the team and the customer. This is important with team members trust that you can assist and perform with them.
  • I have evaluated and cut back on the amount of tasks my team has to complete per order. This has created efficiencies in the team and less time completing tasks to do their work.
  • Over my 27 years I have received kudos and awards. The most recent the POTUS Outstanding Service award for getting communications set up in a short time frame for the President of the United States. Another most recent was the Amazing Service Award where I was selected by a team member and selected from a panel to receive this with other peers.

Timeline

Manager/Senior Manager

Consolidated Communications
06.2016 - Current

VoIP Engineer

Consolidated Communications
05.2014 - 06.2016

TDM Translations Administrator

Consolidated Communications
11.1997 - 05.2014

Associate's degree - Marketing/Business

Franklin Pierce University

Bellows Falls Union High School

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Jennifer Wyman