. Versatile Operations leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Hi, I’m
Jennifer Wynes
Jacksonville,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
Digisure Inc
Fraud and Risk Associate
06.2022 - Current
Job overview
- Contacted over 50 customers directly to notify them of fraudulent activity and minimize impacts.
- Analyzed various amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Investigated cases of insurance and credit card fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
Corporate System Associates
Underwriter III (Temporary Position)
10.2021 - 04.2022
Job overview
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
GEICO
Senior Underwriter
05.2020 - 10.2021
Job overview
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on all contracts and policies.
- Focused on maintaining profitable business segment for company.
- Managed policies up to 2.5 million in hull value and managed liability limits of up to 2 million
- 2+ years of investigative claims experience, with excellent customer focus (and experience working with SIU)
- Provided high level of assistance to help with review, classification, coding, and rating of applications
GEICO
Underwriter
07.2018 - 05.2020
Job overview
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained compliance regulations with all 50 states
Boat U.S.
Assistant Underwriter
10.2017 - 07.2018
Job overview
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
Boat U.S.
Underwriter Trainee
07.2017 - 10.2017
Job overview
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Learned how to assess risk and apply to my daily workings of my job
- Learned much of underwriting under own teaching and learning abilities.
Boat US
CSR III
09.2015 - 07.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered over 80+ customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Western Governors UniversitySalt Lake City, UT
Master of Science from Management And Leadership
07-2019
University Overview
Bluefield CollegeBluefield, VA
Bachelor of Science from Exercise Science Conc. Sports Medicine
05-2011
University Overview
Skills
- Written Communication
- Organization and Time Management
- Flexible and Adaptable
- Analytical and Critical Thinking
- Data Entry
- Professional telephone demeanor
- Dependable and Responsible
- Problem-Solving
- Analytical and Critical Thinking
- MS Office/Slack/Google Suites
Certification
-
License 220 agent
-
Yellow Belt Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud and Risk Associate
Digisure Inc
06.2022 - Current
Underwriter III (Temporary Position)
Corporate System Associates
10.2021 - 04.2022
Senior Underwriter
GEICO
05.2020 - 10.2021
Underwriter
GEICO
07.2018 - 05.2020
Assistant Underwriter
Boat U.S.
10.2017 - 07.2018
Underwriter Trainee
Boat U.S.
07.2017 - 10.2017
CSR III
Boat US
09.2015 - 07.2017
Western Governors University
Master of Science from Management And Leadership
Bluefield College
Bachelor of Science from Exercise Science Conc. Sports Medicine
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