Jennifer Yad
Assistant General Manager
Odessa,TX
Summary
Experienced Assistant General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 5 years of progressive leadership experience.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Assistant General Manager
Taco Bell Guam
Mangilao, Guam
05.2014 - 12.2020
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Resolved problems promptly and effectively to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored areas for security issues and safety hazards.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor of Arts - Anthroplogy
University Of Guam
Mangilao, GU 08.2010 - 05.2016
Skills
Business operations knowledge
Team leadership expertise
Training and development background
Staff training/development
Employee scheduling
Food preparation and safety
Coaching and mentoring
Operations management
Efficient multi-tasker
Opening and closing procedures
Cleanliness
Cost controls
Scheduling
Training & Development
Timeline
Assistant General Manager
Taco Bell Guam
05.2014 - 12.2020
Bachelor of Arts - Anthroplogy
University Of Guam
08.2010 - 05.2016