Jennifer Yates
Bristol,VA
Summary
Energetic hospitality professional with strong communication and conflict-resolution skills. Promotes high-quality service delivery through consistent guest engagement and attention to detail.
Overview
17
17
years of professional experience
Work History
Guest Service Manager
Hulsing Hotels
Bristol, VA
02.2008 - Current
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Responded to and resolved guest issues or complaints.
Education
High School Diploma -
Sullivan Central High School
Blountville, TN04-2001
Skills
- Schedule Coordination
- Budget Administration
- Money Handling
- Staff Training
- Business Forecasting
- Hotel operations
- Report Preparation
- Payment Processing
- Guest Services
- Front Desk Operations
- Work Planning and Prioritization
- Inventory Management
- Hotel Management
- Guest experiences
- Decision-Making
- Shift Scheduling
- Room Inspections
Timeline
Guest Service Manager
Hulsing Hotels
02.2008 - Current
High School Diploma -
Sullivan Central High School
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