Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jennifer Yeager

Greater Pittsburgh ,PA

Summary

Changing the perception of the automotive industry one customer at a time. It is my GOAL to make sure I keep customers for life! Strong closing ratio. Strongly process oriented, determined focused and tactile. I'm an anchor, I hold in! I give my customers the service I would want to receive myself! Humble, yet determined.

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.

Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Driven Salesperson with extensive experience computing sales prices and total purchases. Highly skilled at delivering prompt and courteous customer service in person and on phone.

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.

Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions.

Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in software packages with in-depth understanding of training requirements for different departments and levels.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salesperson

Jim Shorkey Toyota
01.2019 - Current
  • Collaborated with team members to develop effective sales plans.
  • Provided personalized service to build relationships with customers.
  • Process Oriented - “7 - step, 10 step processes”
  • Generated new business opportunities through cold calling campaigns.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Developed and implemented strategies to meet sales quotas.
  • Maintained accurate records of customer interactions and transactions.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
  • Created visual aids such as slideshows, videos, and handouts for use in training sessions.
  • Provided one-on-one coaching to sales representatives on effective communication techniques.
  • Identified potential vendors who could provide additional resources needed for successful implementation of trainings.
  • Reviewed course evaluations from attendees in order to determine areas where improvements can be made.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Prepared detailed reports summarizing results of post-training assessments including areas needing improvement or further development.
  • Reduced process lags by training new employees on best practices and protocol.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Server & Bartender

The Press Bistro
Johnstown, Pennsylvania
08.2018 - 05.2019
  • Efficient delivery of alchohol/non-alchoholic beverages
  • Loved tables with kiddos & entertaining kids
  • Fast paced environment aided in success
  • Serving food efficiently
  • Cleaning stocking areas
  • Prep work
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Upheld high standards of sanitation in accordance with health department regulations.

Server/bartender

Emilianos Mexican Restaurant
Gibsonia
07.2014 - 10.2017
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Server

Aliotos Restaurant
Etna, Pennsylvania
04.2016 - 05.2017
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.

Education

Associate's degree in Psychology -

Community College of Allegheny County
04-2016

Degree -

Hampton High School
06-2014

Skills

  • Advertising
  • Leadership
  • Mentoring
  • Negotiation
  • Pre-sales
  • Sales
  • Sales Effectiveness
  • Sales & Marketing
  • Sales Presentations
  • Sales Process
  • Sales Trainer
  • Teaching
  • Goal Setting
  • Personal Development Sessions
  • Proficient in excel, Google spreadsheets, etc
  • Strong Closer
  • Strong cold caller
  • Strongly Process Oriented
  • Client assistance
  • Lesson Planning
  • Coaching proficiency
  • Positive communication strategies
  • Growth planning
  • Psychology
  • Conflict Resolution
  • Analytical Thinking
  • Interpersonal Skills
  • Decision-Making
  • Continuous Improvement
  • Problem-solving abilities
  • Self Motivation
  • Active Listening
  • Excellent Communication
  • Team building

Certification

Automotive Sales Professional, Jim Shorkey Toyota

Timeline

Salesperson

Jim Shorkey Toyota
01.2019 - Current

Server & Bartender

The Press Bistro
08.2018 - 05.2019

Server

Aliotos Restaurant
04.2016 - 05.2017

Server/bartender

Emilianos Mexican Restaurant
07.2014 - 10.2017

Associate's degree in Psychology -

Community College of Allegheny County

Degree -

Hampton High School
Automotive Sales Professional, Jim Shorkey Toyota
Jennifer Yeager