Jennifer Yeska
Bath,PA
Summary
Proven to enhance operational efficiency, Leveraged data entry and file management skills at Design Inspection Manufacturing Specialists, achieving error-free documentation. Excellent adeptness in customer service and keen attention to detail fostered strong client relationships and streamlined processes, demonstrating a commitment to excellence and a results-driven approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Documentation Specialist
Design Inspection Manufacturing Specialists
08.2021 - 10.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Reviewed work instructions for medical device company
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
- Collated and organized data entry documents into filing systems for easy access.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Improved document organization by implementing comprehensive filing system for easy access and retrieval.
Phlebotomy Specialist
Miller Keystone
04.2019 - 03.2021
- Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout procedures.
- Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Identified areas of opportunity for process improvements, leading to more streamlined operations within the lab setting.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Enhanced patient experience by providing compassionate and efficient blood collection services.
- Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
- Performed venipuncture using various techniques including straight needle, butterfly needle to accommodate diverse patient needs.
- Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
School Bus Driver
Jennings Transportation
08.2007 - 06.2010
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Obeyed federal, Pennsylvania and local traffic laws and regulations to enable safe transportation outcomes for participants.
Data Entry Clerk
A&H Sports Ware
06.2002 - 11.2004
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Data Entry Clerk
LIncoln Textiles
02.1999 - 06.2002
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Soldier
US Army
08.1992 - 07.1994
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coached and mentored new recruits for motivated, high-performing teams.
Education
Phlebotomy Certification - Phlebotomy
McCann School of Business And Technology
Allentown, PA04.2019
Skills
- Data Entry
- Accuracy and Attention to Detail
- File Management
- Customer Service-Oriented
- Independent worker
- Word Processing
- Data accuracy
- Organization skills
- Time Management
- Telephone skills
- Customer and client relations
- Data inputting
Timeline
Documentation Specialist
Design Inspection Manufacturing Specialists
08.2021 - 10.2023
Phlebotomy Specialist
Miller Keystone
04.2019 - 03.2021
School Bus Driver
Jennings Transportation
08.2007 - 06.2010
Data Entry Clerk
A&H Sports Ware
06.2002 - 11.2004
Data Entry Clerk
LIncoln Textiles
02.1999 - 06.2002
Soldier
US Army
08.1992 - 07.1994
Phlebotomy Certification - Phlebotomy
McCann School of Business And Technology
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