Hi, I’m
Jennifer Yi
Doyle,CA
Websites
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Well-versed in healthcare practices, revenue cycle management, compliance standards and operations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong support in critical thinking, problem-solving and skilled multitasker.
Overview
8
years of professional experience
1
Language
Skills
- Administrative and Office Support
- HIPAA Compliance
- Medical Terminology
- Revenue Cycle Management
- Computer Skills
- Office Equipment Operation
- EMR / EHR
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Flexible and Adaptable
- Typing Speed - 80 WPM
- Insurance Coverage Verification
Work History
SKIN CANCER AND DERMATOLOGY INSTITUTEReno, NV
PATIENT SERVICE REPRESENTATIVE
05.2022 - 10.2023
Job overview
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Verified insurance eligibility and coverage for patients.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
DOLAN TOYOTAReno, NV
SERVICE SPECIALIST/ADVISOR
01.2022 - 03.2022
Job overview
- Acted as liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout process.
- Experience in customer service duties such as handling and advising customer concerns/complaints, creating and providing estimates, scheduling, data entry, communicating using multi-line phone systems, email, text, etc.
THE AUTO & TIRE DOCTORTruckee, CA
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
06.2020 - 12.2021
Job overview
- Experience in administrative duties including but not limited to handling high volume incoming calls using multi-line phone systems, scheduling, invoicing, writing/organizing/maintaining business records.
- Additional management support includes balancing team and individual responsibilities, organizing and scheduling current employees and their tasks, tracking and maintaining state/federal required documents and licenses, reconciling finances, business-related errands, and more.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted with tracking, maintaining, updating and coordinating licenses and certifications ranging from business state/federal licenses down to technician licenses and certifications.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
SAGE VETERINARY CARE, LLCSparks, NV
VETERINARY TECHNICIAN ASSISTANT
11.2018 - 06.2020
Job overview
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks in a 3-doctor small animal practice.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Collected and processed samples for in-house laboratory testing. Also prepared specimens and samples for outside laboratory analysis.
- Assisted with preparing animals for surgical procedures.
- Monitored vital signs during dental and surgical procedures.
- Assisted with dental cleanings and extractions under anesthesia, promoting overall oral health in patients and preventing further complications.
- Educated clients on post-surgical care and nutrition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered vaccinations, de-worming treatments, and medications (injection, oral, topical) under veterinarian supervision to maintain animal health.
- Increased client satisfaction by addressing concerns promptly and providing thorough explanations of treatment plans.
VCA BARING BOULEVARD VETERINARY HOSPITALSparks, NV
VETERINARY ASSISTANT/CLIENT SERVICE REPRESENTATIVE
06.2016 - 10.2018
Job overview
- Improved patient care by assisting veterinarians with routine examinations and procedures in a 14-doctor small animal hospital/urgent care.
- Facilitated patient intake process by collecting vital signs, recording and documenting relevant information such as reason for visit or chief complaint, medical history, medications, known allergies, and other relevant information.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, nutrition, dental cleanings, and flea/tick/heartworm preventatives.
- Managed medical records efficiently, ensuring accurate documentation of medical history, medications, diagnoses, treatments, and follow-up care.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Increased client satisfaction by addressing concerns promptly and providing thorough explanations of treatment plans.
- Restrained animals for examinations and treatments using safe animal handling techniques and adhering to safety protocols.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Created estimates and invoiced patients accurately in line with charging guidelines.
- Created surgical Take-Home Instructions and/or detailed Dental Reports and educated clients on post-surgical care, nutrition, and medication administration techniques.
- Facilitated smooth communication between clients, veterinarians, and other staff members through clear documentation and timely follow-up.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Promoted a positive workplace culture by consistently demonstrating professionalism and teamwork in high-stress situations.
GreatCallReno, NV
CUSTOMER SERVICE REPRESENTATIVE
07.2015 - 05.2016
Job overview
- Assisting customers in a wide range of areas at a high-volume call center for mobile safety devices.
- Duties include billing, basic troubleshooting, product services/sales, and medical data entry.
Education
UNIVERSITY OF ARIZONATucson, AZ
Some College from PSYCHOLOGY AND PHILOSOPHY
05.2011
THE FENSTER SCHOOL OF SOUTHERN ARIZONA COLLEGE PREPARATORYTucson, AZ
HIGH SCHOOL DIPLOMA
05.2008
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
PATIENT SERVICE REPRESENTATIVE
SKIN CANCER AND DERMATOLOGY INSTITUTE
05.2022 - 10.2023
SERVICE SPECIALIST/ADVISOR
DOLAN TOYOTA
01.2022 - 03.2022
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
THE AUTO & TIRE DOCTOR
06.2020 - 12.2021
VETERINARY TECHNICIAN ASSISTANT
SAGE VETERINARY CARE, LLC
11.2018 - 06.2020
VETERINARY ASSISTANT/CLIENT SERVICE REPRESENTATIVE
VCA BARING BOULEVARD VETERINARY HOSPITAL
06.2016 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
GreatCall
07.2015 - 05.2016
UNIVERSITY OF ARIZONA
Some College from PSYCHOLOGY AND PHILOSOPHY
THE FENSTER SCHOOL OF SOUTHERN ARIZONA COLLEGE PREPARATORY
HIGH SCHOOL DIPLOMA
Assessments
- Administrative assistant/receptionist, Proficient, 11/01/21, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 11/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical terminology, Proficient, 02/01/24, Understanding and using medical terminology
Similar Profiles
Haley PerkinsHaley Perkins
Medical Assistant at Skin Cancer And Dermatology InstituteMedical Assistant at Skin Cancer And Dermatology Institute
Angelina GonzalesAngelina Gonzales
Front Desk Receptionist at Modesto Dermatology Skin & Cancer InstituteFront Desk Receptionist at Modesto Dermatology Skin & Cancer Institute
Payton SingletonPayton Singleton
Medical Front Office Receptionist at Advanced Dermatology Skin Cancer And Laser Surgery CenterMedical Front Office Receptionist at Advanced Dermatology Skin Cancer And Laser Surgery Center