Hi, I’m
Jennifer Yost
Anaheim,CA
"It's better to wait a minute of your life than to lose your life in a minute"
Anonymous
Summary
Negotiations professional skilled in conflict resolution, strategic planning, and stakeholder management. Adept at forging strong relationships, driving successful outcomes, and adapting to evolving demands. Known for strong communication skills, critical thinking, and collaborative approach to team projects. Proven ability to remain composed under pressure and deliver consistent, high-quality results.
Overview
18
years of professional experience
1
Certification
Work History
Fitzgerald & Campbell, APLC
Client Service Negotiator | Case Manager
08.2020 - 10.2024
Job overview
- Collaborated with attorneys to prepare legal documents such as pleadings, motions, and briefs
- Conducted thorough research on case law, statutes, and regulations to support legal arguments
- Managed a high caseload, ensuring all deadlines and court filings were met
- Maintained accurate and organized case files both electronically and physically for easy retrieval
- Communicated regularly with clients to provide updates on case progress and answer any questions or concerns
- Drafted correspondence to opposing counsel regarding discovery requests, settlement negotiations, and other case-related matters
- Assisted in the negotiation of settlements by conducting research on comparable cases and drafting settlement agreements
- Reviewed medical records, police reports, contracts, and other relevant documents to gather evidence for cases
- Developed strong relationships with clients through regular communication, building trust and ensuring client satisfaction throughout the duration of their cases
- Demonstrated strong attention to detail in reviewing legal documents, identifying errors or inconsistencies, and making necessary corrections
- Managed and prioritized multiple competing deadlines, ensuring timely completion of all assigned tasks and avoiding any delays in case proceedings
- Maintained confidentiality of sensitive client information and privileged communications, adhering to strict ethical standards and professional responsibility obligations
Gateway One Lending & Finance
Title Specialist II | Remarketing Specialist II
01.2013 - 03.2020
Job overview
- Processed and reviewed title documents for accuracy, completeness, and compliance with legal requirements
- Collaborated with dealers, DMV and other parties involved in the transaction to resolve any title-related issues
- Maintained organized files and documentation related to each transaction for easy retrieval and reference
- Verified all necessary documents are properly executed by relevant parties before finalizing the title transfer process
- Liaised with dealers, DMV and other parties to address any concerns or discrepancies identified during the review process
- Closely monitored deadlines associated with each transaction to ensure timely completion of tasks within established timeframes
- Utilized CRM software to manage auction interactions, and streamline the sales process
- Oversee the process of vehicles were being transported from repossession lots to auctions, ensuring on-time delivery and minimizing costs
- Inspected vehicles for any damages or defects via online photos provided by tow companies prior to loading onto the carrier, documenting findings accurately
- Maintained accurate records of vehicle pick-up and drop-off locations, negotiating for least overall expense
- Communicated effectively with tow companies and auctions regarding delivery schedules and any delays or issues that may arise
- Managed paperwork related to vehicle transport such as bills of lading, shipping orders, and invoices
- Resolved delivery discrepancies or damages in a timely manner by working closely with auction personnel
- Ensured compliance with company policies regarding vehicle handling procedures
The Chapman House | Teensavers
Administrative Program Director
02.2007 - 03.2012
Job overview
- Developed and implemented activities for adolescents' ages 12-17 years old
- Communicate regularly with treatment team to address ongoing progress and concerns
- Development of planning for the orientation and training of staff
- Complaint management of both staff and clients
- Maintain all necessary records, both confidential and public
- Maintain daily logs to ensure availability of concrete information
- Complete incident reports, as needed
- HR including scheduling, payroll, recruiting, evaluations and termination of staff
- Performed initial client assessment and analysis to begin treatment process
- Managed a team of 8 staff members providing guidance, support, and performance evaluations
- Oversaw the planning, execution, and evaluation of all program activities and events
- Established partnerships with community organizations to expand program activities
- Evaluated potential risks associated with programs and developed risk strategies
- Conducted regular meetings with staff to provide updates on program progress and address any challenges or concerns
- Provided training opportunities for staff members to enhance their skills in delivering high-quality programs/services
- Ensured compliance with relevant laws/regulations governing the delivery of specific programs
Education
InterCoast Colleges, Orange, CA
Associate's degree from Drug & Alcohol Counseling
02.2008
Cypress College, Cypress, CA
Sophomore from General Studies
08.1999
Skills
- Active learning
- Self-awareness
- Building rapport
- Business acumen
- Proposal drafting
- Case management
- Legal documentation
- Analytical skills
- Excellent communication
- Organizational skills
- Legal research
- Self motivation
- Conflict resolution
- Goal oriented
- Relationship building
- Professionalism
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Documented and resolved client debt which exceeded $500,000
Certification
- Administrative Assistant Certification
- Certified Data Professional (CDP)
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- CA Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programs401k matchStock Options / Equity / Profit SharingTimeline
Client Service Negotiator | Case Manager
Fitzgerald & Campbell, APLC
08.2020 - 10.2024
Title Specialist II | Remarketing Specialist II
Gateway One Lending & Finance
01.2013 - 03.2020
Administrative Program Director
The Chapman House | Teensavers
02.2007 - 03.2012
Cypress College
Sophomore from General Studies
- Administrative Assistant Certification
- Certified Data Professional (CDP)
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- CA Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
InterCoast Colleges
Associate's degree from Drug & Alcohol Counseling
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