Hi, I’m
Jennifer Yost
Williamsport,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapor with clients. Articulate and enthusiastic with demonstrated passion for building relationships. Adept working effectively unsupervised and quickly learning and implementing new skills.
Overview
11
years of professional experience
1
Certification
Work History
Samplers Inc.Pawtucket, Rhode Island
Event Coordinator
11.2024 - Current
Job overview
- Analyzed data from previous events in order to improve future ones.
- Followed local regulations for events and obtained necessary permits.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Collaborated with clients to identify their goals and expectations from the event.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Created program activities, agendas and budgets based on client requirements.
- Supervised staff members responsible for registration desk setup and management during events.
- Engaged with consumers to create positive brand experiences and build loyalty
- Traveled to different locations as needed to represent the brand at various events
- Maintained a professional appearance and demeanor while representing the brand in public settings
- Set up event booths
- Served as ambassador for the brand, consistently representing its values and mission statement
Ulta Beauty Inc.Muncy , Pennsylvania
Beauty Advisor Seasonal
10.2024 - 01.2025
Job overview
- Attended product training sessions to stay updated on new products and trends in the industry.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Recommended merchandise based on expert product knowledge and client preferences.
- Ensured that all displays were neat and organized at all times.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Managed inventory levels by monitoring stock levels regularly.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Created a positive shopping experience for each customer through effective communication skills.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Maintained records related to sales for store management.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Bagged or packaged purchases and wrapped gifts.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Jersey Shore Skilled Nursing & Rehabilitation CentJersey Shore, Pennsylvania
Dietary Aide Temporary Position
09.2024 - 01.2025
Kashner Bentley Coal Township , PA
Independent Caregiver
08.2019 - 08.2020
Job overview
- Prepared nutritious meals according to dietary requirements of each client.
- Developed meaningful relationships with clients while providing quality care services.
- Educated family members on proper techniques for caring for their loved ones at home.
- Assisted with personal care tasks such as bathing, dressing, grooming, toileting and transferring.
- Assessed the physical condition of the client to determine any special needs or medical problems that should be brought to the attention of a physician or other healthcare provider.
- Assisted clients with mobility issues by using appropriate equipment such as wheelchairs and walkers.
- Organized daily schedules for clients, including meal preparation, errands, doctor's appointments, and recreational activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Supported end-of-life decisions made by families regarding their loved ones' care.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs of clients and reported any changes to the primary caregiver or physician.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Provided companionship to elderly clients, engaging in activities such as reading and conversation.
River House Restaurant Lewisburg, Pennsylvania
Server/Bartender/Restaurant Hostess
07.2014 - 08.2019
Job overview
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved customer complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
- Collaborated with managers from other departments to coordinate large parties or events.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed tables throughout dining room to execute service at highest level.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Held performance reviews to identify and correct areas needing improvement.
- Reviewed server performance evaluations on a regular basis in order to identify areas of improvement.
Education
Our Lady of LourdesShamokin
High School Diploma
06-1991
Skills
- Special events planning
- Staff management
- Risk management
- Scheduling
- Customer service
- Problem resolution
- Critical thinking
- Product restocking
- Cash drawer balancing
- Fraud prevention awareness
- Cash handling and management
- Cash register systems
- Point of sale operation
- Time management skills
- Training and onboarding
- Staff training
- POS systems
- Upselling techniques
- Cash handling expertise
- Loss prevention
- Liquor regulations and compliance
- Refunds and exchanges
- Mixology
- Strong multitasking
- Dining room management
- Alcohol awareness
- Judgment and decision making
- Referral networking
- Behavior modification
- Relapse prevention
- Addiction recovery support
- Sober living assistance
- Cooking
- Food handling safety
- Nutritional assessment
- Documentation
- Records maintenance
- Medication administration
- Housekeeping
Certification
- RAMP CERTIFIED
Timeline
Event Coordinator
Samplers Inc.
11.2024 - Current
Beauty Advisor Seasonal
Ulta Beauty Inc.
10.2024 - 01.2025
Dietary Aide Temporary Position
Jersey Shore Skilled Nursing & Rehabilitation Cent
09.2024 - 01.2025
Independent Caregiver
Kashner Bentley
08.2019 - 08.2020
Server/Bartender/Restaurant Hostess
River House Restaurant
07.2014 - 08.2019
Our Lady of Lourdes
High School Diploma
Similar Profiles
Mary MalloryMary Mallory
Brand Associate at SamplersBrand Associate at Samplers
Carolyn RogersCarolyn Rogers
Brand Ambassador at SamplersBrand Ambassador at Samplers
CHARMAINE DAVISCHARMAINE DAVIS
EVENT AMBASSADOR at SAMPLERS INCEVENT AMBASSADOR at SAMPLERS INC