Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Yost

Williamsport,PA

Summary

Experienced customer service representative with a proven track record of interacting with diverse clientele. Skilled team player with a positive attitude, adept at establishing rapport with clients. Articulate and enthusiastic individual passionate about assisting others. Highly skilled at working independently and quickly adapting to new tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Aide

Clear Vision
04.2025 - Current
  • Monitored participant progress closely and provided tailored support to optimize individual success within the program.
  • Reported issues immediately to supervisor for quick resolution.
  • Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
  • Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
  • Maintained accurate records of participant attendance, progress, and outcomes for data-driven decision-making purposes.
  • Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
  • Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
  • Monitored children's activities throughout day for safety.
  • Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Event Coordinator

Samplers Inc
10.2024 - Current
  • Analyze data from previous events in order to improve future one.
  • Followed local regulations for events and obtained necessary permits.
  • Created detailed reports outlining event planning progress,timelines and budgets.
  • Collaborated with clients to identify their goals and expectations for the event.
  • Resolved unexpected issues and emergencies during events,maintaining poise and ensuring participants satisfaction.
  • Supervised registration desk
  • Engaged with consumers to create positive brand experiences and build loyalty.
  • Traveled to different locations as needed to represent the brand at various events.
  • Set up events booths

Beauty Advisor

Ulta Beauty
10.2024 - 01.2025
  • Participated in team training sessions and product launches, contributing to department success through knowledge sharing.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
  • Performed sales activities such as POS operations, stocking shelves, inventory management and customer service.
  • Followed company policies related to returns, exchanges and refunds.
  • Maintained records related to sales for store management.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Maintained updated knowledge through continuing education and advanced training

Server/Bartender/Hostess

Elizabeths American Bistro
06.2020 - 10.2024
  • Maintained precise cash handling and inventory control while delivering exceptional service standards and resolving guest concerns promptly.
  • Catered for different types of events, balancing cost, menu and term options against client demands
  • Monitored guests alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area ,cocktail design and menu and handled inventory ,regulation compliance and, customer relationships.
  • Trained new front of house employees.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
  • Held performance reviews to identify and correct areas needing improvement.

Caregiver

Kashner Bentley
08.2019 - 08.2020
  • Implemented structured daily routines and medication schedules, ensuring client safety and comfort while monitoring vital signs and health changes
  • Assessed and documented client conditions, identified potential health concerns, and promptly communicated observations to healthcare providers
  • Assisted with personal care such as bathing,dressing, grooming.
  • Organized daily schedules for clients including meal preparation, errands, doctor's appointments, and recreational activities.
  • Organized oral medications for clients following dosage and schedule requirements.

Education

High School Diploma -

Our Lady Of Lourdes
Shamokin, PA

Skills

  • Event planning
  • Customer service
  • Product restocking
  • Cash handling
  • Loss prevention
  • Dining room management
  • Alcohol awareness
  • Addiction Recovery Support
  • Cooking
  • Record maintenance
  • Scheduling
  • Problem solving
  • POS operation
  • Time Management
  • Mixology
  • Referral networking
  • Relapse Prevention knowledge
  • Sober living assistance
  • Food Safety
  • Housekeeping
  • Recordkeeping
  • Multitasking and organization
  • Interpersonal skills
  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Suicide prevention
  • Progress monitoring
  • Substance abuse awareness
  • Multicultural competence
  • Medication administration
  • Anxiety management
  • Eating disorder awareness
  • Patient advocacy
  • Emergency intervention
  • Active listening
  • Group therapy

Certification

CPR and First Aide Certified, Certified In Children & Families With Disabilities, RAMP Certified and Certified in Mandated Reporting. FBI Fingerprint Clearance, Childlike Clearance, Pennsylvania State Clearance .

Timeline

Program Aide

Clear Vision
04.2025 - Current

Event Coordinator

Samplers Inc
10.2024 - Current

Beauty Advisor

Ulta Beauty
10.2024 - 01.2025

Server/Bartender/Hostess

Elizabeths American Bistro
06.2020 - 10.2024

Caregiver

Kashner Bentley
08.2019 - 08.2020

High School Diploma -

Our Lady Of Lourdes

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Jennifer Yost