Jennifer Young
Santa Clara,United States
Summary
Resourceful and accomplished Office/Facilities Manager with extensive expertise in office operations and personnel organization in a start-up environment. Highly motivated professional, demonstrated by solid history of office and facilities management, and support for IT system administration and C-level executive requirements. Strong customer service oriented team player with an ability to build effective working relationships with individuals, other department heads and client representatives Energetic and intuitive problem solver with successful planning and project management skills that excel in fast- paced office environments. Results-driven, self-starter for process implementation or improvements to ensure a safe, and enjoyable work environment.
Overview
18
18
years of professional experience
Work History
Manager, Workplace Experience
Uniphore
02.2020 - 12.2022
- Prepared the office for a hybrid return to work post Covid-19. Had HVAC vendor confirm the airflow was high enough, added portable air purifiers in every conference room, logistically spaced larger air systems throughout the open office space, set up a new hot desk booking system, scheduled specialized electrostatic cleaning process every night to assure the office was thoroughly disinfected, and finally we installed an Anonymous Thermoscan to take temperatures of everyone who walked inside the office, to better track and trace in case of an outbreak.
- Revised the Catered lunch program to an app based program.
- Negotiated with landlord and broker on current lease extension for another 18 months.
- Walked through 7 office locations for expansion plans. upper management planning to have everyone come back to the office. 60 Desks 150 local employees 1 large conference room, 4 medium size conference rooms. project put on hold August 22.
- Wrote IIPP- Injury & Illness Prevention Program
- Designed and installed Emergency Evacuation signs and Covid-19 CDC required signage.
- Managed 4 Uniphore offices in the US, facility vendors and managed facilities budget globally.
- Workplace Emergency Response Team-wrote and published policies on the intranet regarding Covid-19 policies according to local CDC guidelines.
- Main contact for everyone visiting headquarters.
- Built from scratch and managed swag store for HR new hire kits, corp. gifts. and field marketing event giveaways.
Office Manager
NIO
11.2015 - 02.2020
- As hire number 14 I was responsible for hiring and managing all the initial vendors needed to work in the empty building office supplies, janitorial, furniture rental, snack/ coffee delivery etc
- Provided support for recruiters setting up interviews during heavy construction. make-shift conference rooms, escorting candidates, making sure all safety measures were in place
- Attended all construction / design meetings every week making sure the subcontractors stayed on schedule and within budget.
- Soft opening of the cafe / lobby/ road/ hallway completed and stocked in time for celebration with Mayor Licardo.
- Organized 100th employee celebration - opened 2 offices in San Francisco
- Re-branded from NEXTEV to our new company name NIO
- Planned from conception to tear down our company wide IPO event
- Successfully set up an online swag internal gifting program and a NIO (brand) store
- Worked with brokers and building owner signing a 7 year lease on 100K sq. foot building on the corner of first street.
- Purchased and had 6 dual ChargePoint charging stations installed for our 80 EV drivers, and managed the online portal for the waitlist.
- Vetted 6 sign vendors for 2 light up building signs and one parking lot monument logo sign.
Facilities Manager
Imagine Communications
02.2015 - 11.2015
- Upon acquisition, my position as Facilities Manager was re-defined and retained
- Manage contractors for facilities maintenance and improvements including electrical, plumbing, carpentry, utilities, architects, project managers, and HVAC
- Manage global vendor relationships from the RFP process through contract deployment including purchase requisition(s) and purchase order(s)
- De-branding of acquired company, re-branding of Imagine Communications
- Manage all move operations and work closely with space planning to develop strategic goals.
Office/Facilities Manager
RGB Networks
01.2007 - 02.2015
- Managed front desk personnel.
- Supported all offsite sales, FAE's, and SVP's with travel , team building, and onsite meetings
- Ensured security and emergency preparedness procedures were implemented properly
- Purchased all computers, laptops, AV and lab equipment for all departments
- Communicated and supervised all 3rd party vendors and tracked their COI's.
- Company NDA, and patent tracking and filing
- Responsible for purchasing and distributing software licenses, ensuring compliancy.
- Teamed with IT & HR with onboarding and off-boarding processes.
- Provided ergonomic evaluations
- Full execution of office social events
- Managed all office reorganizations, moves, or construction projects
- Delivery, new office equipment, and managed all construction projects.
- Document control for IT / Engineering departments through requisition process
- Launched and managed a recycling program
- Negotiated with landlord through broker to add a charging station to the building as an upgrade for future tenants and to help us with an employee request. It was installed at no cost to us.
- Notary Public
- CPR trained and certified.
Front Office Manager
Law Offices Of Livak, Campisi Johnson And Santucci
01.2002 - 01.2004
- Administrative duties for 7 attorneys
- Greeted clients, answered phones
- Scheduled appointments
- Planned office events
- Filing / typing / recording / editing, legal documents
- General accounting
- Assisted legal secretary.
Education
Bachelor of Science - Advertising/Mass Communications, Business Marketing
San Jose State University
2002
Skills
- Excel Spreadsheets
- Time Management
- Staff Management
- Schedule Management
- Office Supplies and Inventory
- Organization and Planning
- Team Bonding
- Administrative Duties
- Event Planning
- Office Management
- Office Systems Management
- Self Starter
- Business Communications
- Employee Timesheet Processing
- Workflow Processes
- Customer Experience
- Administrative Procedures
- Customer Relationship Management
- Advanced MS Office Suite Knowledge
- Project Management
- Verbal and Written Communication
Timeline
Manager, Workplace Experience
Uniphore
02.2020 - 12.2022
Office Manager
NIO
11.2015 - 02.2020
Facilities Manager
Imagine Communications
02.2015 - 11.2015
Office/Facilities Manager
RGB Networks
01.2007 - 02.2015
Front Office Manager
Law Offices Of Livak, Campisi Johnson And Santucci
01.2002 - 01.2004
Bachelor of Science - Advertising/Mass Communications, Business Marketing
San Jose State University
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