Jennifer Young
Elkton,MI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Emterra Environmental
Bad Axe, MI
05.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Shipping and Receiving Clerk
National Filters
Harbor Beach, MI
02.2020 - 09.2021
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Customer Service Representative
Check and Cash LLC
Bad Axe, MI
08.2018 - 02.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Receptionist
Pigeon Chiropractic
Pigeon, MI
05.2018 - 07.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Front Desk Receptionist
Holiday Inn & Suites
Bad Axe, MI
03.2018 - 09.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist
Holiday Inn & Suites
Bad Axe, MI
07.2017 - 11.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Gas Station Clerk
Clark Gas Station
Elkton, MI
07.2013 - 04.2016
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Operated cash register to process transactions accurately and efficiently.
- Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Education
Certificate - Certified Medical Assistant
Tuscola Technology Center
Caro, MI01-2024
High School Diploma -
Laker High School
Pigeon, MI01-2013
Skills
- Data Collection
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Critical Thinking
- HIPAA Compliance
- Medical Terminology
- Patient-Focused Care
- Adaptable
- Compassionate
- Equipment Sterilization
- Patient Care Coordination
- Vital Signs Monitoring
Certification
- Certified Clinical Medical Assistant Certificate issued January 17, 2024
References
References available upon request.
Timeline
Customer Service Representative
Emterra Environmental
05.2022 - Current
Shipping and Receiving Clerk
National Filters
02.2020 - 09.2021
Customer Service Representative
Check and Cash LLC
08.2018 - 02.2020
Receptionist
Pigeon Chiropractic
05.2018 - 07.2019
Front Desk Receptionist
Holiday Inn & Suites
03.2018 - 09.2018
Front Desk Receptionist
Holiday Inn & Suites
07.2017 - 11.2017
Gas Station Clerk
Clark Gas Station
07.2013 - 04.2016
Certificate - Certified Medical Assistant
Tuscola Technology Center
High School Diploma -
Laker High School