Jennifer Young
Spring Grove,PA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Auto Zone Auto Parts
Spring Grove , PA
06.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Production Control Clerk
Vectrus
Guantanamo Bay, Cuba
06.2020 - 03.2022
- Maintained production records and updated databases with accurate information.
- Generated reports of production data and analyzed trends to identify areas for improvement.
- Coordinated with vendors on inventory orders, shipments, and returns.
- Communicated with warehouse personnel regarding product availability and delivery schedules.
- Monitored inventories and ensured stock levels were maintained at all times.
- Developed systems to track daily production activities and ensure targets were met.
- Assisted in resolving issues related to production control processes.
- Created work orders for each job including details of materials used, labor costs.
- Worked closely with other departments to coordinate resources for efficient completion of projects.
- Analyzed customer requirements for new or modified products and prepared cost estimates accordingly.
- Provided support in troubleshooting technical problems related to production control operations.
- Researched alternative solutions when faced with complex problems concerning production control processes.
- Collaborated with management team in order to develop strategies that enhance operational efficiency.
- Prepared detailed reports summarizing the status of jobs in progress as well as completed tasks.
- Managed logistics activities such as scheduling transportation services, tracking shipments.
- Filled out routine paperwork about staffing, output and inventory control.
- Managed and planned production schedule to promote on-time delivery of customer orders.
- Monitored production flow and troubleshot bottlenecks and other issues.
- Reviewed job orders and adjusted schedules and orders.
- Used daily system logs to document production information, discussing issues with management.
- Distributed work orders to departments.
- Contacted suppliers to verify shipment details.
- Composed and prepared routine correspondence, letters and reports with job-related software.
MWR Child Youth Programs Teen Coordinator
MWR/CYP
Guantanamo Bay, Cuba
01.2019 - 06.2020
- Developed and implemented activities to engage teens in the community.
- Monitored teen programs to ensure safe and enjoyable experiences for participants.
- Assisted with volunteer recruitment, training, and management for teen programming.
- Organized field trips for teens to attend educational, cultural, and recreational events.
- Provided guidance and advice on personal matters to teens participating in programming.
- Created lesson plans and facilitated workshops related to youth development topics.
- Collaborated with local organizations to identify resources for teens in need of assistance.
- Maintained accurate records of all program participants and their attendance.
- Encouraged positive behavior among participants by modeling appropriate social skills.
- Cultivated relationships with parents and guardians of program participants.
- Established communication channels between staff members, volunteers, and teens involved in programming.
- Identified potential funding sources to support teen programs initiatives.
- Facilitated conflict resolution among peers when needed while maintaining a neutral stance.
- Evaluated program effectiveness through surveys and feedback from participants.
- Composed reports outlining progress made towards program goals.
- Coordinated meetings with stakeholders including school administrators, parents and guardians.
- Attended conferences related to youth development topics such as bullying prevention or substance abuse awareness.
- Planned special events such as dances or fundraisers for teens in the area.
- Served as a mentor providing emotional support to teens facing difficult challenges.
- Taught students subject-specific material, learning strategies and social skills.
- Monitored players' academic progress to ensure continuous success and commitment to education.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Acted as consultant to community programs by interpreting regulations and policies.
Education
Associate of Applied Science - Respiratory Therapy/ Allied Health
Frederick Community College
Frederick, MD06-1997
Some College (No Degree) - Biology/ Psychology
University of Maryland - Baltimore County
Baltimore, MDSkills
- Operations Oversight
- Business Development
- Loss Prevention
- Customer Relations
- Store Organization
- Department Oversight
- Mentoring and Coaching
- Staff Supervision
- Customer experience
- Work Planning and Prioritization
- Employee Coaching
- Customer Service and Engagement
- Sales expertise
- Staff Management
- Retail Operations
- Cash auditing
- Customer Service Management
Affiliations
- Enjoy spending time with family and friends
- Fond of Gardening, canning my own foods and crafting in my free time
- Like to read, watch movies and play games (both board and computer)
Timeline
Assistant Store Manager
Auto Zone Auto Parts
06.2022 - Current
Production Control Clerk
Vectrus
06.2020 - 03.2022
MWR Child Youth Programs Teen Coordinator
MWR/CYP
01.2019 - 06.2020
Associate of Applied Science - Respiratory Therapy/ Allied Health
Frederick Community College
Some College (No Degree) - Biology/ Psychology
University of Maryland - Baltimore County