Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jennifer Young

La Mirada,CA

Summary

Proactive Customer Service Cashier and Assistant Softball Coach with experience in community service and law enforcement roles. Skilled in maintaining composure during high-pressure situations, promoting positive community relations, and streamlining administrative tasks. Bringing reliability, problem-solving skills, and a strong customer focus to advance my career.

Overview

32
32
years of professional experience

Work History

Customer Service Cashier

Cassidy's Corner Cafe
08.2019 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Assistant Softball Coach

NLMUSD
09.2011 - 06.2015
  • Coached players on successful batting, pitching and catching techniques.
  • Streamlined administrative tasks such as scheduling practices and coordinating travel arrangements, ensuring smooth operation of the softball program.
  • Boosted team morale through motivational speeches before games, fostering a cohesive unit that worked together toward shared goals.

Community Service Officer

City of Paramount
09.1994 - 01.2000
  • Assisted in enforcing local ordinances such as noise complaints or animal control issues, liaising with appropriate authorities when necessary.
  • Promoted positive community relations by attending various events as a representative of the police department.
  • Contributed to the reduction of traffic accidents through diligent parking enforcement and monitoring of roadways.
  • Responded to and processed found property calls, logging details and filing required reports for further action.

Police Cadet

City of Pasadena
03.1991 - 09.1994
  • Filed records and provided recordkeeping duties.
  • Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
  • Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
  • Processed fingerprint applications.
  • Prevented dangerous situations from escalating by using de-escalation tactics when interacting with individuals experiencing mental health crises or under the influence of drugs or alcohol.
  • Developed strong partnerships with other law enforcement agencies to collaborate on crime prevention initiatives.

Education

Associate of Arts - Criminal Justice

Rio Hondo Community College
Whittier, CA
05.1998

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Focus
  • Problem-Solving
  • Reliable and Responsible
  • Honest and Dependable

Affiliations

  • NLMUSD PTA, board member
  • La MIrada Bobby Sox, President and Board Member
  • La Mirada MOMS Club, President and board member
  • La Mirada Meals on Wheels, Vice President and board member

Timeline

Customer Service Cashier

Cassidy's Corner Cafe
08.2019 - 02.2023

Assistant Softball Coach

NLMUSD
09.2011 - 06.2015

Community Service Officer

City of Paramount
09.1994 - 01.2000

Police Cadet

City of Pasadena
03.1991 - 09.1994

Associate of Arts - Criminal Justice

Rio Hondo Community College

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Jennifer Young