Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jennifer Young

Jennifer Young

St Louis,MO

Summary

A proven leader and dedicated professional, I bring a track record of success from Midas Hospitality to every challenge. With exceptional customer service and strong team collaboration skills, I excel in environments requiring attention to detail and a proactive approach. My expertise includes comprehensive computer proficiency and a commitment to excellence, ensuring goals are surpassed with integrity and efficiency. I am dependable, honest, accountable, loyal, punctual and follow through with tasks be it for the customers I work with, my employer or for my team. I have a positive outlook and believe in doing a great job.

Overview

29
29
years of professional experience

Work History

Breakfast Supervisor

Midas Hospitality
St Louis, MO
01.2022 - 01.2025
  • Successfully set up breakfast daily in dual properties, serve to guests and clean up.
  • Train staff on all proper food safety and handling, conduct full and proper checks of temperatures, rotate items for date control, and ensure proper and efficient logging, preparing, serving, and cleaning.
  • Ran both hotels' breakfasts successfully on a daily basis, assuring they were properly staffed, and ordering all items needed weekly to ensure an adequate supply of all ingredients and supplies.

Office Administrator

Fed Ex Ground
Overland, MO
02.2021 - 01.2022
  • Warehouse duties include routing packages properly to be boarded on trucks for delivery, both across the country and for local deliveries. Consisted of domestic and international, and proper paperwork to do so.
  • Relabeling by researching or investigating misdelivered packages and damaged packages to be reboxed and relabeled, sometimes also preparing for customers to come directly to the warehouse to retrieve them.
  • Dealing with Hazmat packages to ensure safety, control, disposal, and delivery.
  • Correspondence is conducted daily with warehouse fellow employees, and customers via phone, email, or in person.

Lead Teller

Enterprise Bank & Trust
Creve Coeur, MO
09.2019 - 07.2021
  • Resolved problems or discrepancies concerning customers' accounts.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reduced errors by double checking transactions.

Rural Mail Carrier

United States Post Office
Warrenton, MO
03.2017 - 06.2019
  • Rural mail carrier assistant to a route serving over 500 residences and 20 or more businesses.
  • I drove the postal vehicle to start the day by sorting numerous types of mail, packages, and certified letters to deliver, loading the truck to make deliveries most efficient, and picking up mail and packages from residences and businesses. Once back at the office to sort everything properly to route to its new destination and organize for the next day, I often help others complete their routes.
  • Took on extra hours by means of learning every route within the Warrenton community both rural and city.
  • I took on even more hours by assisting other offices, such as Chesterfield, Foristell, and others, as well as delivering Amazon packages on Sundays and holidays, as contracted between Amazon and USPS.

Nursing Home Health Aide

Compassionate Nursing
SAINT LOUIS, MO
03.2016 - 12.2017
  • While attending school to get a nursing degree, I took on this job to continue my learning, as well as to administer basic health needs to various groups of people. Tasks included, but were not limited to, administering medications, prepping meals and feeding, assisting in numerous daily living activities to promote a sense of stability and confidence, providing moral support, companionship, confidence building, etc.
  • Most often, my clients were in their own homes, but I would also go to the hospitals with them, or to be with them in nursing homes, to provide extra watch over them as assigned by their loved ones. This job would also consist. I drive them to various activities, such as doctor appointments, to see loved ones, the grocery store, etc.
  • Developing extreme trust among patients and their families was key; it takes a lot to believe a mere stranger will truly watch over and protect them while their families are at work or school, ultimately keeping their loved ones out of nursing homes or being lost in any system.

Home Daycare Owner

Self Employed Web
St Louis, MO
12.1999 - 08.2015
  • Created a loving, Christian-based learning environment caring for infants from 6 weeks old to preschool-age children, occasionally also bringing children home when mine got out of school to help them with homework, provide safety and security, as well as snacks until parents returned from work.
  • Provided full nutrition in snacks, breakfast, and lunches that I served, a tremendous amount of learning enrichment such as fine and gross motor skills, understanding of math, reading, writing, art, and science daily as well as other guidance such as manners, love, kindness, self expression, self esteem
  • Maintained a safe environment by monitoring the children's activities and enforcing safety rules.
  • Organized various recreational activities, like outdoor playtime or various field trips, in order to stimulate learning. Examples are that we were fully vested in the St. Louis Library reading programs every summer, adventure days at the zoo, science center, butterfly house, history museum, art museum, magic house, and numerous different playgrounds all around the area.
  • Established positive relationships with families by responding promptly to inquiries or concerns about their children's care.

Patient Assistent

Missouri Bone and Joint
Creve Coeur, MO
02.1997 - 10.2000
  • Maintained a clean, safe environment in the treatment area by following all safety protocols.
  • Assisted with scheduling follow-up visits for discharged patients.
  • Provided emotional support to patients and families during difficult times.
  • Greeted patients upon arrival to the clinic and directed them to the appropriate areas.

Toyota Sales Promotion

Maritz
Fenton, MO
10.1995 - 10.1998
  • Performed administrative tasks such as data entry, filing paperwork, and updating records.
  • Worked with numerous Toyota Sales Associates in an incentive program to help them boost their sales and earn many great perks along the way.
  • Excelled in predominately phone based surveys evaluation of salespeople and their overall performance for the Mazda/Toyota corporations to meet monthly sales goals.

Education

Associate of Arts - Early Childhood Education

St Louis Community College
St Louis, MO

Skills

  • Excellent customer service skills
  • High values of doing the right thing, taking good notes, and being on task
  • Hardworking to ensure things are finished in a timely and correct manner
  • Quick to learn, motivated, and dedicated
  • Typing skills, computer skills, proficiency in grammar, and professional phone etiquette
  • Complaint resolution
  • Continuous improvement
  • Empathy and patience
  • Time management
  • Cross-functional collaboration

Affiliations

  • Lover of the outdoors-hiked some pretty intense trails in various parts of country.
  • Avid book reader
  • Very proud of the fact that I fully utilized by Early Childhood degree while raising my own children while running a very successful home day care from 2000-2015.
  • Church and Family are important to me
  • Taught Sunday school and helped run Vacation Bible School when my kids were little, also was leader of my daughters brownie troop and both my boys boy scout troops which in turn we did a lot of good will events like caroling in nursing homes and gathering and delivering a tremendous amount of food to local food pantries amongst so many other fantastic oppurtunities to be a strong part of.

Accomplishments

  • Won a Hospitality Hero award in September of 2024
  • Over years have earned multiple awards within the companies of which i worked for customer services that I provided-goals successfully met within departments.

Timeline

Breakfast Supervisor

Midas Hospitality
01.2022 - 01.2025

Office Administrator

Fed Ex Ground
02.2021 - 01.2022

Lead Teller

Enterprise Bank & Trust
09.2019 - 07.2021

Rural Mail Carrier

United States Post Office
03.2017 - 06.2019

Nursing Home Health Aide

Compassionate Nursing
03.2016 - 12.2017

Home Daycare Owner

Self Employed Web
12.1999 - 08.2015

Patient Assistent

Missouri Bone and Joint
02.1997 - 10.2000

Toyota Sales Promotion

Maritz
10.1995 - 10.1998

Associate of Arts - Early Childhood Education

St Louis Community College

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Jennifer Young