JENNIFER YOUNG
La Porte,Texas
Summary
Quality professional with over 20 years of experience in Quality Management Systems and laboratory operations. Proven track record in optimizing workflows and enhancing laboratory efficiency. Skilled in compliance auditing, training, and implementing continuous improvement initiatives. Strong background in analytical technology, laboratory instrumentation, and statistical quality control, with a commitment to safety.
Overview
21
21
years of professional experience
Work History
Laboratory Systems Analyst
Labtopia
Houston, TX
03.2025 - Current
- Conducted evaluations of operational workflows to develop Requirements Trace Matrix for system selection and implementation.
- Developed process documentation for system updates and user training materials.
- Conducted system testing to ensure compliance with business specifications and standards.
- Provided support for end users in troubleshooting system issues.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Assessed laboratory and facility Quality Management Systems to enhance workflow efficiency.
- Executed comprehensive evaluations and improvements to maintain system-wide health effectiveness.
- Formulated five-year strategic plans for laboratory processes, infrastructure, technology, and personnel.
LAB CONSULTANT
YOUNG'S LAB CONSULTING
Houston, Texas
01.2021 - Current
- Delivered technical support to industrial and life science laboratories through quality program auditing and industry standards communication.
- Conducted third-party audits of commercial quality and research laboratories, identifying compliance gaps and improvement opportunities.
- Consulted with quality managers in industrial and biotech sectors to evaluate client requirements for new technical developments.
- Set up and installed gas chromatography instrumentation for refrigerant testing, ensuring adherence to industry standards.
- Developed training programs for non-lab technicians, including preventive maintenance documentation and comprehensive training sessions.
- Created 5S laboratory training program using video content, achieving 25% reduction in tool damage.
- Standardized training programs enhanced lab technicians' knowledge of analytical best practices and compliance identification.
LAB OPERATIONS LEAD
3D SYSTEMS
Houston, Texas
06.2022 - 03.2024
- Managed all aspects of laboratory to ensure continuous operation - quality, EHS & measurement training, document management and project contract ownership.
- Built and maintained relationships with scientists and research leads for planning of ongoing and new projects.
- Developed and conducted training for lab personnel on EHS/waste compliance, new instrumentation use and upkeep, inventory management and workflow optimization.
- Created analytical result standards and monitored instrument health with statistical graphing and quality control. Data resulted in ensuring consistent, accurate and reliable analytical results.
- Hands-On design of Kanban inventory control system for dry and cold storage areas and extended warehouse management to control costs and provide JIT inventory.
- Managed project delivery for infrastructure and instrument needs. Helped to define, review and approve contractual requirements and product specifications based on research needs and stakeholder engagement.
LAB MANAGER & DECOMMISIONING
LYCRA
La Porte, Texas
06.2016 - 01.2021
- Managed union operated 24/7 quality laboratory manufacturing 10+ chemical products. Supported 5+ global manufacturing locations LIMS and SAP QM. Advised on process chemistry and operations. Managed laboratory decommissioning for Lycra site following corporate closure.
- Managed 10+ laboratory personnel by setting laboratory standards, creating development plans for future needs, and accountability follow through.
- Ensured consistent, accurate and reliable analytical results in the lab for process and product samples according to best practice, ISO requirements and customer-specific requirements through training and LEAN initiatives.
- Partnered with R&D to lead the quality component of three new product lines by establishing product specifications, new methods, and training lab and process operators.
- Created and coordinated round robin testing program for multiple global locations.
- Performed Measurement Systems Analysis to ensure proficiency of lab technicians and analyses.
- Managed replacement of inline Total Organic Carbon Analyzer which included instrument and piping replacement, online data delivery, six-month timeline and total capital expenditure of $1.5 million. Helped define, approve and review contractual requirements.
- Advised on process chemistry and production through statistical analysis and presentation, including blending calculations.
- Provided technical support on the SAP Quality Management Module and SampleManager LIMS for all global locations, including updating of specifications - both client and internal, and quality incident investigation and corrective action plans.
GCMS DESORPTION BUSINESS DEVELOPMENT LEAD
ALS
Simi Valley, CA
01.2011 - 01.2015
- Developed and managed new product development of thermal desorption sampling and analysis. Grew business by 50% in capacity and doubled annual billing.
- Managed client requirements in industrial monitoring for regulatory compliance.
- Developed quality standards for thermal desorption/GCMS department which included: interpreting Federal regulations, creating robust and standardized device prep and customer training.
- Optimized workflow by reducing double-work with calibrations, standards and streamlining methods resulting in additional 25% capacity and double billing.
- Conducted proficiency testing in accordance to established industry requirements.
- Developed proprietary methods based on passive and active sampling protocols to address customer needs or EH&S and odor determinations within two weeks of initial involvement.
QUALITY LAB MANAGER
INEOS
Victoria, TX
01.2005 - 01.2008
- Managed quality laboratory and product shipments for chemical manufacturing plant in around-the-clock production, testing and shipping of 10+ Make-to-Stock products and 5+ Make-to-Order custom chemicals.
- Supervised team of 10 laboratory technicians in the analysis of process and product samples for specific quality parameters in a round-the-clock petrochemical manufacturing plant, including scheduling for product campaigns.
- Managed annual budget of $1.3 million, which included personnel, chemicals, consumables, and outside environmental testing services.
- Led site SAP QM implementation during ERP conversion to prepare site for coordinated reporting and relational enterprise data.
- Maintained site ISO 9001 Quality Certification for petrochemical manufacturing facility, including auditing and reporting with 100% pass rate and no corrective actions.
- Ensured delivery of defensible quality data for internal and external customers with communicated turn arounds, including calibration and method verification data where applicable.
Education
MASTER OF SCIENCE - ENVIRONMENTAL MANAGEMENT
University of Houston
BACHELOR OF SCIENCE - CHEMISTRY
University of Oklahoma
Skills
- Laboratory and quality systems auditing
- Technical training programs
- Microsoft Office applications
- Lab management
- Quality assurance
- Process optimization
- Project management
- Requirements analysis
- Effective communication
- System upgrades
- Quality management
- Laboratory operations
- Regulatory compliance
- Risk assessment
- Problem solving
- Team collaboration
- Strategic planning
- Operational excellence
- Quality metrics
- Document control
- Measurement system analysis
- SOP development
- Statistical analysis
- Continuous improvement
- Team training
- Internal auditing
Websites
Timeline
Laboratory Systems Analyst
Labtopia
03.2025 - Current
LAB OPERATIONS LEAD
3D SYSTEMS
06.2022 - 03.2024
LAB CONSULTANT
YOUNG'S LAB CONSULTING
01.2021 - Current
LAB MANAGER & DECOMMISIONING
LYCRA
06.2016 - 01.2021
GCMS DESORPTION BUSINESS DEVELOPMENT LEAD
ALS
01.2011 - 01.2015
QUALITY LAB MANAGER
INEOS
01.2005 - 01.2008
MASTER OF SCIENCE - ENVIRONMENTAL MANAGEMENT
University of Houston
BACHELOR OF SCIENCE - CHEMISTRY
University of Oklahoma