Jennifer Youngdahl
Plainfield,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Level 2 Senior Desktop Support Site Lead
NTT DATA
West Greenwich, USA
05.2022 - 12.2024
- Technical Lead for West Greenwich pharmaceutical manufacturing plant
- Safety Lead for site IS department
- Performs troubleshooting for onsite and remote Amgen employees and contractors
- Performs break/fix technical hardware support
- Creates tickets and supporting documentation for users on-site
- Resolve customer issues in a clear, courteous, and straightforward manner
- Performs regular physical inventory reports
- Installs Amgen images on laptops and desktops
- Performs printer maintenance as determined by Lexmark tickets
Sr. Asst. Technical Support Analyst
CVS Health Business Integration Center
Smithfield, USA
11.2016 - 04.2019
- Provided customer support and technical support to 50 customers daily
- Logged support tickets and closed when issues were resolved
- Maximized the use of hardware and software by training users and interpreting instructions
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Monitored use of data files and regulated access to protect secure information
- Reviewed violations of computer security procedures and developed mitigation plans
Technical Support Representative/Trainer
FTD.com
Centerbrook, USA
04.2015 - 11.2016
- Maintained current understanding of technical processes and lagging skills
- Conducted integrated courses and training modules focused on key areas
- Broke technical concepts down into easily understood terms
- Provided base level IT support to non-technical personnel within the business
- Reviewed technical documentation and procedures
- Managed call flow and responded to technical support needs of customers
- Used ticketing systems to manage and process actions taken
- Created cases and claims for damaged, lost or displaced packages
- Resolved customer issues in a clear, courteous and straightforward manner
MIS Coordinator
The William W. Backus Hospital
Norwich, USA
04.1999 - 05.2006
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Verified data integrity and accuracy
- Produced ad hoc reports and documents for senior team members
- Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding
- Supported Chief Information Officer with daily operational functions
Education
Bachelor of Science - Computer Information Systems
Strayer University
Washington, DC01.2025
Skills
- Mentoring and coaching
- Operations management
- Inventory procurement
- Security awareness
- Safety management
- Inventory purchasing
- Personnel oversight
- Site coordination
- Strategic planning
- Project management
- Maintenance and repair
- Team supervision
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
Volunteer Experience
State of Connecticut certified rape crisis counselor volunteer
Mentor for Thames River Project residents
Current Board Member:
Community Coalition for Children
NECC (Northeast Early Childhood Council)
Wonderland at Lions Park (Inclusive playground project in Plainfield, CT)
Accomplishments
- Departmental Safety Lead for Amgen/NTT
- Lowe's Home Improvement Hometown Hero's recipient for inclusive playground volunteer activities
References
References available upon request.
Timeline
Level 2 Senior Desktop Support Site Lead
NTT DATA
05.2022 - 12.2024
Sr. Asst. Technical Support Analyst
CVS Health Business Integration Center
11.2016 - 04.2019
Technical Support Representative/Trainer
FTD.com
04.2015 - 11.2016
MIS Coordinator
The William W. Backus Hospital
04.1999 - 05.2006
Bachelor of Science - Computer Information Systems
Strayer University
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