Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER YOUNKER

YAKIMA,US

Summary

Empathetic communicator with extensive experience in patient interaction and support, aiming for a leadership role. Proven ability to develop strong organizational and interpersonal skills, enhancing communication and operational efficiency. Dedicated to utilizing these skills to drive impactful results.

Overview

10
10
years of professional experience

Work History

Patient Ambassador - Engagement Specialist

Sono Bello
Kirkland, US
06.2022 - Current
  • Deliver empathetic support, addressing patient concerns to ensure seamless treatment journeys.
  • Scheduled appointments for incoming patients, ensuring accuracy of all information entered into system.
  • Answer phones promptly and responded to inquiries in a courteous and timely manner.
  • Educate patients about procedures and services offered at Sono Bello.
  • Attend weekly team meetings to discuss upcoming events or changes in policies and procedures within the facility.
  • Coordinate engagement activities for remote teams in collaboration with leadership and PAC members.
  • Promoted to Engagement Specialist in February 2024 for exceptional performance.
  • Participated in Peer-Focused Training Program as a mentor since August 2024.
  • Enhanced leadership and communication skills through participation in Bench Leadership Program and Toastmasters.
  • Currently attending Leadership Academy to strengthen management capabilities.

Home Care Aide

Addus Home Care
Yakima, US
01.2021 - 05.2022
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.

Auto Detail Manager

Elephant Car Wash
Yakima, US
05.2019 - 01.2021
  • Taught team members how to properly wash, wax and vacuum vehicles.
  • Directed 3-5 person team of detailing and reconditioning personnel.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Warehouse Specialist

ACE Hardware
Moxee, US
12.2019 - 07.2020
  • Rotated stock, placed new orders and inspected shipments, coordinating materials management throughout every stage.
  • Prepared orders by processing requests and supply orders, pulling materials and packing boxes.
  • Utilized material handling equipment to transport product to shipping locations or delivery platforms.
  • Utilized material warehouse management system to ascertain catalog number, size, color and quantity of merchandise to pick from bins or shelves.
  • Ordered and replenished inventory to maximize sales.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Lifted materials of varied weights on regular basis.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Prepared inventory for shipment by attaching tags and labels.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Identified safety hazards and notified management to determine proper resolution of issues.

Lead Teacher

Country Kids Early Learning Center
Yakima, US
07.2017 - 01.2018
  • Organized activities to promote physical, mental and social development of each child.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Handled and resolved disciplinary issues according to center protocols.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Associate/Cashier

OfficeMax
Yakima, US
05.2015 - 07.2017
  • Answered phones to help customers with queries and resolve basic concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Identified support issues and initiated appropriate action to resolve problems.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Applied strong communication and closing skills to achieve demanding monetary and personal goals on regular basis.
  • Maintained positive working relationship with fellow staff and management.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Processed refunds for worn, damaged and broken merchandise.

Education

DIPLOMA -

Highland High School
Cowiche, WA
06.1999

Skills

  • Care plan management
  • Client safety
  • First aid
  • Documentation and reporting
  • Daily charting
  • Customer service and support
  • Payment processing
  • Conflict resolution
  • Communication skills
  • Problem-solving strategies
  • Time management
  • Team leadership and collaboration
  • Goal setting
  • Computer proficiency
  • Decision making
  • Appointment scheduling
  • Patient engagement and advocacy
  • Active listening skills
  • Professionalism and ethics
  • Information gathering from patients
  • Public speaking skills
  • Attention to detail

Timeline

Patient Ambassador - Engagement Specialist

Sono Bello
06.2022 - Current

Home Care Aide

Addus Home Care
01.2021 - 05.2022

Warehouse Specialist

ACE Hardware
12.2019 - 07.2020

Auto Detail Manager

Elephant Car Wash
05.2019 - 01.2021

Lead Teacher

Country Kids Early Learning Center
07.2017 - 01.2018

Associate/Cashier

OfficeMax
05.2015 - 07.2017

DIPLOMA -

Highland High School

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