Jennifer Zak
Palm Coast
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
24
24
years of professional experience
Work History
Office Manager
Louis DeLuca M.D
09.2007 - 12.2024
- Overall management of physicians office/surgical suite
- Addressed and remedied all patient or team member issues.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Lead Patient Coordinator
Dr. Stuart Krost
01.2001 - 06.2005
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Education
Associate of Science - Surgical Technology
MedVance Institute
Palm Springs, FL05-2006
BBA - Business Analytics
Keiser University
Fort Lauderdale, FL06-2004
Skills
Establish easy rapport with patients, staff and supporting personnel Absorb new ideas and learn new techniques Effective multitasking in high pressure environments Maintain a professional image at all times; highly motivated, reliable, trustworthy, and strong work ethic
Affiliations
Association of Surgical Technologists – July 2006
Timeline
Office Manager
Louis DeLuca M.D
09.2007 - 12.2024
Lead Patient Coordinator
Dr. Stuart Krost
01.2001 - 06.2005
Associate of Science - Surgical Technology
MedVance Institute
BBA - Business Analytics
Keiser University
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