Jennifer Zamorski
Cocoa,FL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
19
19
years of professional experience
Work History
Medical Office Manager
David A. Herf M.D., General Surgery
10.2020 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Patient Access Associate
North Okaloosa Medical Center
05.2017 - 10.2020
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Providing excellent customer service by promptly answering patient inquiries.
- Addressed bad debts in line with set protocols.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Cub Scout Leader
Boy Scouts Of America, Gulf Coast Council
08.2015 - 05.2019
- Enhanced Cub Scout morale by consistently providing engaging and educational activities.
- Strengthened leadership skills in scouts through frequent team-building exercises and challenges.
- Promoted a sense of community within the troop by organizing regular social events for families.
- Developed effective communication skills in scouts by encouraging open dialogue during meetings and activities.
- Facilitated outdoor adventures such as hiking and camping trips, fostering appreciation for nature among scouts.
- Collaborated with fellow leaders to create innovative fundraising initiatives for essential equipment upgrades.
- Assisted scouts in achieving merit badges through guidance on requirements and project completion support.
- Managed administrative tasks efficiently, maintaining accurate records on attendance, participation, and achievements.
Elementary School Volunteer
Bob Sikes Elementary School
09.2014 - 06.2017
- Assisted in organizing school events, fostering a positive school culture and community involvement.
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Assisted in coordinating fundraising events that led to increased resources for classrooms and extracurricular programs.
- Prepared materials for class activities and art projects.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Substitute Teacher, K-Eighth Grade
Okaloosa County School District
04.2015 - 05.2017
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Licensed Massage Therapist
Serenity By The Sea/Sandestin Beach Golf Resort
02.2005 - 08.2006
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FLAssociate of Arts - Health Administration
Northwest Florida State College
Niceville, FL05.2020
No Degree - Massage Therapy
Emerald Coast Massage School
Fort Walton Beach, FL11.2004
Skills
- Budget Control
- Attention to Detail
- Medical Practice Operations
- Team Supervision
- EMR Software
- Billing Processes
- Strong Work Ethic
- Team Leadership
- Schedule Creation
- Critical Thinking
- Effective Multitasking
- Data Entry Accuracy
- Problem Solving Aptitude
- Organizational Skills Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped the team Achieve Merit based Incentive Payment System (MIPS) score of 100% 3 years in a row
Languages
Spanish
Limited Working
Timeline
Medical Office Manager
David A. Herf M.D., General Surgery
10.2020 - Current
Patient Access Associate
North Okaloosa Medical Center
05.2017 - 10.2020
Cub Scout Leader
Boy Scouts Of America, Gulf Coast Council
08.2015 - 05.2019
Substitute Teacher, K-Eighth Grade
Okaloosa County School District
04.2015 - 05.2017
Elementary School Volunteer
Bob Sikes Elementary School
09.2014 - 06.2017
Licensed Massage Therapist
Serenity By The Sea/Sandestin Beach Golf Resort
02.2005 - 08.2006
High School Diploma -
Fort Walton Beach High School
Associate of Arts - Health Administration
Northwest Florida State College
No Degree - Massage Therapy
Emerald Coast Massage School
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