Jennifer Zangre
Sayville,NY
Summary
Experienced client relationship manager with over 10 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction and driving company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
CS Hudson
01.2022 - 02.2024
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Answered all incoming call inquiries, created work orders and dispatched all work orders.
- Coordinated daily and monthly services with vendors, facility managers, customers and technicians.
- Obtained cost estimates from vendors, provided proposal to client, set up schedule with vendor, closed work order out once completed.
- Followed up with clients and projects daily
- Maintained high profile customer relationship through phone and email correspondence
- Managed all aspects of each job and took accountability for each service provided.
- Cross-trained and backed up other customer service managers, including after hours, preventative maintenance and operations team.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Account Coordinator
Facility Maintenance Services
01.2021 - 12.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Receiving and accepting all incoming work orders
- Entered all new work orders into company database-Prioritized based on volume and priority of service call
- Asked appropriate open-ended questions to discover customers' needs and requirements
- Wrote up proposals/quotes for materials, labor and travel fee
- Updated all clients on third party system when accepting work orders
- Dispatched work orders to vendor in accordance to scope of work
- Closed out work orders and sent final cost to billing.
Field manager
Suburban Pets
12.2019 - 08.2020
- Maintained excellent customer service, handled all situations with ease and a positive outlook
- Managed 300 client accounts
- Performed Administrative task – email communications with clients, scheduling appointments for clients, and handled all customer service issues
- Developed plans with team members using weekly/monthly/yearly reports to exceed goals
- Focused on coaching, training and developing team members
- Performed consultations for new clients
- Developed time management plans with team members
- Established relationships on all levels of the company.
Medical Receptionist
West Islip OBGYN
01.2018 - 12.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Scheduled, rescheduled and cancelled appointments for dental patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Checked patient insurance, demographic and health history to keep information current
- Completed patient referrals to other medical specialists
- Responded to correspondence from insurance companies to verify patient's coverage
- Organized paperwork such as charts and reports for office and patient needs
- Completed and filed financial documentation for accounting purposes.
District Manager
Lifetouch
01.2009 - 09.2016
- Accountable for achievement of sales and profit plan through effective management., overseeing the management and operations of 21 studios and $12M in revenues
- Ranked #1 in top sales volume performer in the company
- Achieved first place positioning in execution of compliance, processes and expectations region wide
- Created, designed and worked with partners to create the Field Trainer Development Program
- Managed tight budget constraints consistently coming under budget; ranked in top 5 for management of spending
- Reconciled invoices, handled billing inquires and prepared shipping request
- Interviewed, hired and trained new members of the leadership team.
Education
High School Diploma -
Islip High School
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZ03.2026
Skills
- Computer Skills
- Self-Motivated
- Budgeting
- Sales
- Staff Management
- Sales Goals
- Business Development
- Strategic planning
- Financial Management
- Business Planning
- Customer Service
- Sales and marketing
- Microsoft Office Suite of Products (word, excel, outlook, powerpoint)
Certification
- Human Resource Certification *completion date 6/2024*
- Certified Mold Remediation
- Certified Clinical Hypnotherapist
- Certified Reiki Master/Teacher
- Certified Birth/Postpartum Doula
- Certified Photographer
Timeline
Customer Experience Specialist
CS Hudson
01.2022 - 02.2024
Account Coordinator
Facility Maintenance Services
01.2021 - 12.2021
Field manager
Suburban Pets
12.2019 - 08.2020
Medical Receptionist
West Islip OBGYN
01.2018 - 12.2019
District Manager
Lifetouch
01.2009 - 09.2016
High School Diploma -
Islip High School
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
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