Jennifer Zanin
Grand Blanc,MI
Summary
Outgoing, dedicated Employment Compliance Analyst and Administrative Office support professional with more than ten years of experience in the staffing and retail customer service arenas. Adept at providing superior internal and external customer service while processing work product with a keen eye for accuracy and compliance. Strong analytical skills and excellent communicator, coach, and mentor. Technical skills include MS Office Suite, proficiency in Salesforce, Background Screening Vendors (A-Check, Accurate, Certiphi, Forward Edge, First Advantage, GIS, GroupOne, HireRight, Orsus, Verifications, Inc., Sterling, TalentWise, ZeroChaos, and ADP).
Overview
9
9
years of professional experience
Work History
Workforce Management Analyst
Cydio Group LLC.
08.2023 - Current
- Support HR Operations with hiring functions by analyzing data, auditing, reporting, and document uploads
- Standard background check initiation and adjudication
- Compliance and Screening auditing
- Background Check Dispute and Contest Monitoring
- State specific Compliance updates and monitoring
- Serve as overall subject matter expert and point of escalation
- Create and send all PreAdverse Action and Adverse Action Letters.
HR Compliance Specialist
ShutterflyLifetouch LLC.
05.2022 - 07.2023
- Support HR Operations with hiring functions by analyzing data, auditing, reporting, and document uploads
- Standard background check initiation and adjudication
- OIG/EEO monitoring and reporting
- Form I-9 and Immigration file auditing
- Compliance and Screening auditing
- Background Check Dispute and Contest Monitoring
- Billing review and troubleshooting
- State specific Compliance updates and monitoring
- Serve as overall subject matter expert and point of escalation
- Confirm Organization’s operations and procedures meet government and industry compliance standards
- Review new bids/contracts to ensure compliance.
Employment Compliance Analyst
Kelly Services World Headquarters - Troy, Michigan
04.2021 - 03.2022
- Support hiring function of temporary staff by analyzing data and ensuring all service level objectives are met while identifying gaps and implementing remedies
- Serve as overall subject matter expert and point of escalation
- Confirm organization’s operations and procedures meet government and industry compliance standards
- Guarantee Kelly functions in a legal and ethical manner while meeting its business goals
- Facilitate training for Specialists on adjudication process
- Provide accurate and efficient updates within Salesforce on all activities
- Ensure all I-9s are complete and accurate
- Communicate with the field recruiters and onboarding personnel to ensure they are comfortable and have full knowledge of all processes
- Collaborate on additional projects as assigned by management.
Shared Services Screening Specialist- US OPS
Kelly Services World Headquarters - Troy, Michigan
01.2016 - 04.2021
- Responsible for initiating screening requests and determining candidate eligibility based on customer matrix
- Trained Specialists on the adjudication process
- Communicated with the candidate and branch if screening results were returned as unfavorable
- Provided process improvement ideas to leadership
- Escalated screening issue with the vendor Account Manager
- Resolved escalations from the Field and/or Account Owner
- Served as liaison between the corporate office and the background screening vendor.
Pastry Cook
Continental: Dining-Refreshments-Services-Events
Troy, MI
01.2016 - 01.2017
- Responsible for maintaining all order logs and inventory lists, receiving and creating all orders, and baking off all morning orders
- Boxed and labeled all orders
- Assisted in bread baking and all last-minute decorating details
- Created and assisted with new recipes
- Trained new bakers on procedures and recipes.
Education
Lamphere High School
Madison HeightsSkills
- Scheduling Optimization
- Workforce Planning
- Forecasting Techniques
- Statistical modeling
- Data Collection & Research
- Microsoft Excel
- Data Analysis
- Staffing requirements
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Training and mentoring
- Microsoft Office
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Task Prioritization
Timeline
Workforce Management Analyst
Cydio Group LLC.
08.2023 - Current
HR Compliance Specialist
ShutterflyLifetouch LLC.
05.2022 - 07.2023
Employment Compliance Analyst
Kelly Services World Headquarters - Troy, Michigan
04.2021 - 03.2022
Shared Services Screening Specialist- US OPS
Kelly Services World Headquarters - Troy, Michigan
01.2016 - 04.2021
Pastry Cook
Continental: Dining-Refreshments-Services-Events
01.2016 - 01.2017
Lamphere High School