Jennifer Zanoni
Chestertown,MD
Summary
Operations Officer and Program Analyst with over 25 years of experience in executive support, strategic office management, and logistics within federal agencies and the Department of Defense. Expert in managing complex travel (DTS/Concur), federal procurement (GPC/COR II), and high-level scheduling for senior executives (DASA, AAG, General Officers). Proven track record of enhancing operational efficiency and ensuring 100% compliance with federal audits and regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
EXECUTIVE ASSISTANT & OPERATIONS OFFICER
DASA ESOH (Environment, Safety, and Occupational Health)
Washington, DC
10.2025 - Current
- Provide high-level administrative support to the Deputy Assistant Secretary of the Army (DASA), managing sensitive information with total discretion.
- Synchronize the DASA’s dynamic calendar with the directorate’s operational tempo, prioritizing strategic engagements and high-level briefings.
- Direct front office operations and serve as the primary operational liaison between the DASA, subordinate staff, and external stakeholders.
- Coordinate complex domestic and international travel logistics, including itineraries, accommodations, and expense reporting.
PROGRAM AND MANAGEMENT ANALYST
Bureau of Land Management (BLM), Dept. of Interior
Washington, DC
04.2022 - 10.2025
- Administered the Government Purchase Card (GPC) program, ensuring 100% compliance via Visa IntelliLink audits and risk mitigation strategies.
- Served as Contracting Officer Representative (COR II), managing contracts and processing invoices through the SAP S/4HANA platform.
- Managed the DOT Transit Benefits Program, increasing participation through streamlined annual recertification and application processing.
EXECUTIVE ASSISTANT (DETAIL)
Department of Justice (DOJ), Civil Rights Division
Washington, DC
06.2024 - 10.2024
- Orchestrated complex scheduling for the Assistant Attorney General (AAG) and streamlined travel authorization processes to improve departmental compliance.
- Managed Congressional and controlled correspondence, ensuring staff alignment with AAG policy positions.
EXECUTIVE ASSISTANT TO THE CHIEF HUMAN CAPITAL OFFICER
United States Space Force
Washington, DC
04.2020 - 04.2022
- Supported the Director for Human Capital and Chief of Staff with calendar management and travel coordination.
- Prepared time-sensitive analytical materials for White House and Congressional engagements.
OFFICE MANAGER
National Science Foundation (NSF)
Alexandria, VA
03.2017 - 04.2020
- Served as Administrative Team Lead; managed and audited travel arrangements and resolved complex logistics issues.
- Tracked and managed Congressional correspondence to ensure timely and accurate responses.
EXECUTIVE ASSISTANT TO THE ASSOCIATE DIRECTOR
U.S. Geological Survey (USGS)
Reston, VA
03.2016 - 03.2017
- Liaison for the Associate Director; managed all domestic/international travel and prioritized daily scheduling.
- Led outreach for the Women in Science/STEM working groups, managing profiles for 100+ female scientists.
STAFF ASSISTANT
Advanced Training Center
Harpers Ferry, WV
03.2011 - 03.2016
- Managed procurement as the primary purchase cardholder and tracked payroll/overtime limits for Border Patrol Agents.
- Coordinated center-wide course curriculum scheduling and established tracking systems for headquarters reporting.
EXECUTIVE ASSISTANT TO THE COMMANDING GENERAL
Army Reserve Legal Command (JAG Corps)
Gaithersburg, MD
03.2010 - 03.2011
- Primary POC for the Commanding General; managed comprehensive travel via DTS and created voucher reimbursements.
- Managed legal correspondence and served as Assistant Editor for the quarterly Command Newsletter.
Skills
- Purchase card administration
- Contract management
- Budget oversight
- Strategic calendar management
- High-level correspondence
- Meeting coordination
- Defense Travel System (DTS)
- SAP S/4HANA
- Concur expense management
- Visa IntelliLink reporting
- Transit benefits administration
- Document control
- Staff supervision
- Compliance auditing
- Project management
Security Clearance
TOP SECRET/SCI (Tier 5) – Active
Education Certifications
- COR 2 Certification (Contracting Officer Representative)
- Project Management for Administrative Professionals
- Introduction to Logistics Support Professional Development
- Purchase Card Management (GPC) Certification
- SAP S/4HANA & DTS Proficient
Core Competencies
Purchase Card Administration (GPC), Contract Management (COR II), Budget Oversight, Strategic Calendar Management, High-Level Correspondence, Meeting Coordination, Defense Travel System (DTS), SAP S/4HANA, Concur, Visa IntelliLink, Transit Benefits, Document Control, Staff Supervision, Compliance Auditing, Project Management
Timeline
EXECUTIVE ASSISTANT & OPERATIONS OFFICER
DASA ESOH (Environment, Safety, and Occupational Health)
10.2025 - Current
EXECUTIVE ASSISTANT (DETAIL)
Department of Justice (DOJ), Civil Rights Division
06.2024 - 10.2024
PROGRAM AND MANAGEMENT ANALYST
Bureau of Land Management (BLM), Dept. of Interior
04.2022 - 10.2025
EXECUTIVE ASSISTANT TO THE CHIEF HUMAN CAPITAL OFFICER
United States Space Force
04.2020 - 04.2022
OFFICE MANAGER
National Science Foundation (NSF)
03.2017 - 04.2020
EXECUTIVE ASSISTANT TO THE ASSOCIATE DIRECTOR
U.S. Geological Survey (USGS)
03.2016 - 03.2017
STAFF ASSISTANT
Advanced Training Center
03.2011 - 03.2016
EXECUTIVE ASSISTANT TO THE COMMANDING GENERAL
Army Reserve Legal Command (JAG Corps)
03.2010 - 03.2011