Jennifer Zaragossa
Oglesby,IL
Summary
Dynamic Certified Medical Assistant with extensive experience at OSF Healthcare, skilled in electronic health records and patient scheduling. Proven ability to enhance clinic efficiency and reduce wait times through effective coordination and compassionate patient care. Strong advocate for patient needs, ensuring comfort and safety in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
OSF Healthcare
09.2023 - Current
- Assisted in patient intake and documentation processes, ensuring accurate record-keeping.
- Supported medical staff with routine examinations and patient care tasks.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Learned to operate electronic health record systems for effective data management.
- Adapted quickly to new procedures and protocols in a fast-paced healthcare environment.
- Collaborated with team members to ensure smooth daily operations within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Care Nursing Assistant
Bon Secours Hospital
09.2019 - 03.2023
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for diverse patient populations.
- Monitored vital signs and reported changes to healthcare team, enhancing patient assessment accuracy.
- Provided emotional support to patients and families, fostering a compassionate healthcare environment.
- Implemented infection control protocols, contributing to hospital-wide safety and compliance efforts.
- Trained new nursing assistants on best practices in patient care, improving team efficiency and knowledge sharing.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Certified Nursing Assistant
Superior Care Home - Nursing & Rehabilitation Center
06.2019 - 09.2019
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records in compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to optimize patient care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
St Margarets Hospital
02.2017 - 06.2019
- Trained new staff on procedures and best practices for patient assistance.
- Implemented infection control protocols, enhancing overall facility hygiene standards.
- Provided emotional support to patients and families during rehabilitation processes.
- Advocated for patient needs, facilitating communication between patients and healthcare providers.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Certified Medical Assistant - Nursing
MedCerts
12-2024
Nursing Assistant - Nursing
Illinois Valley Community College
Oglesby, IL11-2006
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
Languages
Spanish
Professional Working
Timeline
Certified Medical Assistant
OSF Healthcare
09.2023 - Current
Patient Care Nursing Assistant
Bon Secours Hospital
09.2019 - 03.2023
Certified Nursing Assistant
Superior Care Home - Nursing & Rehabilitation Center
06.2019 - 09.2019
Certified Nursing Assistant
St Margarets Hospital
02.2017 - 06.2019
Certified Medical Assistant - Nursing
MedCerts
Nursing Assistant - Nursing
Illinois Valley Community College