Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Zavala

Fort Worth,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Sr. Detail Assistant

JCPenney Logistics Center
08.2007 - Current

Provided supplier compliance education to internal partners and suppliers.

Ensured adherence to company policies and established requirements by suppliers.

Addressed noncompliance by developing actionable plans for resolution.

Conducted ongoing audits to identify and rectify weaknesses in compliance.

Reviewed supplier documentation to evaluate compliance offset disputes.

Responded to supplier inquiries while communicating findings clearly.

Calculated and reconciled complex account data efficiently.

Facilitated oral and written communications across multiple internal and external parties.

Detail Compliance Assistant

JCPenney Logistics
03.2011 - 01.2017
  • Developed comprehensive reports on compliance metrics, informing senior management of key trends and areas needing improvement.
  • Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
  • Collaborated with cross-functional teams to address potential compliance concerns, mitigating risks effectively.
  • Liaised with various departments to gather information required for regular reporting obligations.
  • Participated in risk assessments, aiding the identification and mitigation of potential compliance issues.
  • Contributed to employee training programs on compliance matters, fostering a culture of awareness and responsibility.
  • Maintained up-to-date knowledge on industry-specific rules and regulations, serving as a reliable resource for colleagues seeking guidance.
  • Conducted periodic reviews of company practices, ensuring continued alignment with evolving regulatory expectations.
  • Played an active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
  • Worked closely with other department members to ensure accurate and timely completion of compliance tasks, promoting teamwork within the organization.
  • Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.
  • Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation.
  • Monitored ongoing projects for adherence to legal and regulatory requirements, reducing potential liabilities.
  • Managed recordkeeping systems related to compliance activities ensuring easy access when needed.
  • Enhanced compliance procedures by conducting thorough research and analysis of industry regulations.
  • Assisted in the development of compliance policies for better adherence to regulatory requirements.
  • Streamlined data management processes for improved efficiency in tracking compliance activities.
  • Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
  • Implemented process improvements that resulted in increased accuracy and efficiency within the team''s work scope.
  • Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Developed risk assessment models to identify potential compliance risks.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Assisted with development of compliance objectives and strategies.
  • Warned violators of infractions or penalties.
  • Completed field checks to verify licenses and permits for various business.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Assessed fees related to registration of property-related documents.

Education

High School Diploma -

Diamond Hill Jarvis
Fort Worth, TX
06.2001

Skills

  • Verbal communication
  • Meeting deadlines
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Understanding customer needs
  • Adaptability and flexibility
  • Decision-making
  • Problem resolution
  • Teamwork skills
  • Self motivation
  • Policies and procedures adherence
  • Advanced Excel
  • Teamwork
  • Problem-solving skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Shipping and receiving
  • Calm under pressure
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Money handling
  • Relationship building
  • Customer relations
  • Phone etiquette
  • Microsoft office
  • Call center experience
  • Team building
  • Data entry
  • Task prioritization
  • Stress tolerance
  • Product knowledge
  • Medical terminology
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Work prioritization
  • Market awareness
  • Conflict resolution
  • Information gathering
  • Goal setting
  • Professionalism
  • Shipping procedures
  • Issue and complaint resolution
  • Interpersonal communication
  • Account reconciliation
  • Quality control
  • Administrative and office support
  • Resourcefulness
  • MS office
  • Complaint resolution
  • Record keeping
  • De-escalation techniques
  • Time management abilities
  • Continuous improvement
  • Product and service sales
  • Adaptability
  • Written communication
  • Quality assurance
  • Professional telephone demeanor
  • Billing procedures
  • Project management
  • Customer data confidentiality
  • Customer retention
  • Inbound call management
  • Order fulfillment
  • Sales and upselling
  • Customer relationship management (CRM)
  • Product sales
  • Cultural sensitivity
  • Professional demeanor
  • Emotional intelligence
  • Problem-solving aptitude
  • Document and records management
  • Order processing
  • Data management
  • Process improvement
  • Customer account management
  • Sales techniques
  • Customer service orientation
  • Customer education
  • Policy adherence
  • Stock management
  • Account management
  • Rapport building
  • Upselling techniques

Timeline

Detail Compliance Assistant

JCPenney Logistics
03.2011 - 01.2017

Sr. Detail Assistant

JCPenney Logistics Center
08.2007 - Current

High School Diploma -

Diamond Hill Jarvis