Jennifer Zavala
Indianapolis,IN
Summary
Detail-oriented and reliable professional with strong customer service, and administrative skills. Experienced in front-desk operations, scheduling, data entry, and multitasking in fast-paced environments. Bilingual in English and Spanish, with the ability to communicate effectively with diverse customers.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Luigy Salon
Indianapolis, Indiana
05.2025 - 10.2025
- Greeted customers and directed them to appropriate services.
- Scheduled, confirmed, and managed appointments in person and by phone.
- Maintained client records and performed accurate data entry.
- Managed front desk operations, and ensured smooth daily work.
- Handled customers' inquiries and resolved scheduling conflicts professionally.
- Supported barbers with administrative tasks and maintained a welcoming environment.
Customer Service Representative
Khols
Indianapolis, Indiana
11.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Restocked and organized merchandise to maintain the store's appearance.
- Addressed customers' concerns and resolved issues.
- Processed transactions and balanced register drawers.
- Resolved customer complaints with empathy and professionalism.
Education
Associate of CST -
Ivy Tech Community College of Indiana
Indianapolis, IN01-2027
High School Diploma -
Beech Grove Senior High School
Beech Grove, IN05-2023
Skills
- Customer service
- Appointment scheduling
- Data entry
- Communication skills
- Problem resolution
- Front desk operations
- Bilingual communication (English and Spanish)
References
References available upon request.
Timeline
Front Desk Receptionist
Luigy Salon
05.2025 - 10.2025
Customer Service Representative
Khols
11.2022 - 12.2022
Associate of CST -
Ivy Tech Community College of Indiana
High School Diploma -
Beech Grove Senior High School