Jennifer Zervas

Expertise in customer relationship management, prospecting and sales. Proficient in microsoft word and Excell. Accountable Insurance Representative with excellent client management and insurance plan promotion.

Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven sales accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

I focus on each customer by finding the need and why. I take the time to educate, listen and ask questions to narrow down the right product that fits everyone's budget. I also will upsell and make offers when I see the opportunity. I show customer appreciation by thanking each customer as well as offering any additional service. I form a relationship during the call by making real connections with people. I make sure the experience is fun and enjoyable throughout the call, while remaining very professional throughout each sale or transaction