Jennifer M. Zies-Way
Routing Coordinator / Administrative Assistant
Norwich
Summary
Dedicated professional with a strong customer service background, known for exceptional support and building positive client relationships. A collaborative team player who excels in teamwork, contributes to team goals, and maintains high efficiency. Committed to continuous improvement, proactive problem-solving, and fostering a supportive workplace culture. Strong organizational and time management abilities. Exceptional communication and interpersonal skills. Highly self-motivated and capable of working independently to achieve goals efficiently and effectively. Detail-oriented with the capability to manage multiple tasks concurrently.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Routing Coordinator · Administrative Assistant
Rentals to Go
03.2022 - Current
- Oversee the delivery and maintenance of portable toilets, as well as the servicing of campers, trailers, and other holding tanks, while efficiently managing truck capacity and optimizing time management
- Administer billing for services rendered, ensuring accuracy and timeliness in all transactions
- Engage with customers to schedule services, address inquiries, and resolve any concerns, thereby enhancing overall customer satisfaction
- Coordinate with service technicians by providing timely reminders regarding their daily requirements
- Assist with order processing as needed, contributing to the seamless operation of customer service functions
- Support colleagues in all divisions of the company
Caregiver/Personal Assistant
Companions & Homemakers, Inc.
05.2020 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Associate
Cromwell Frame 'N Art
01.2020 - 02.2020
- Assisted customers in selecting frame, matting, and artwork based on style and color preferences
- Enhanced customer satisfaction through personalized service and attention
- Engaged in one-on-one interactions with customers to understand their needs and preferences
- Maintained organization within the store environment to facilitate a seamless customer experience
Head Cashier
Goodwill of Southern New England
01.2017 - 01.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Processed both cash and card purchases and returns.
- Sorted and organized donations
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Cleaner and Organizer
Self Employed
01.2015 - 12.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Senior Barista
Java Palooza
01.2013 - 12.2015
- Collaborated closely with team members to boost productivity during peak hours.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
Education
High School Diploma -
Mercy High School
01.2009 - 01.2012
Enrolled in Massage Therapy - undefined
Connecticut Center for Massage Therapy
01.2016 - 01.2017
General Education - undefined
Middlesex Community College
01.2013 - 01.2015
Skills
- Administrative Support
- Customer service
- Strong Communication Skills
- Proficient in Building Relationships
- Effective Organizational Skills
- Time Management
- Problem-solving
Timeline
Routing Coordinator · Administrative Assistant
Rentals to Go
03.2022 - Current
Caregiver/Personal Assistant
Companions & Homemakers, Inc.
05.2020 - 03.2022
Associate
Cromwell Frame 'N Art
01.2020 - 02.2020
Head Cashier
Goodwill of Southern New England
01.2017 - 01.2020
Enrolled in Massage Therapy - undefined
Connecticut Center for Massage Therapy
01.2016 - 01.2017
Cleaner and Organizer
Self Employed
01.2015 - 12.2017
Senior Barista
Java Palooza
01.2013 - 12.2015
General Education - undefined
Middlesex Community College
01.2013 - 01.2015
High School Diploma -
Mercy High School
01.2009 - 01.2012
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