Jennifer Zilempe

• Manage multiple service lines staffing strategies, aligning the right talent with project demands to ensure timely, cost-efficient delivery across complex, high-visibility engagements.
• Provide valuable input to team discussions and strategic planning sessions.
• Empower managers and practitioners by teaching them how to calculate and manage utilization expectations, improving visibility, ownership, and alignment with organizational performance goals.
• Analyze and update utilization metrics by incorporating leave data (FMLA, parental leave, STD, LOA), enabling precise forecasting and maintaining organizational productivity targets.
• Maintain workforce data hygiene, utilization data, and resource tracking within IBM systems, supporting audit readiness, contractual obligations, and workforce planning accuracy.
• Utilize automated reporting tools and real-time error-notification workflows that accelerate issue detection, reduce data discrepancies, and enable the Workforce Management team to resolve resource-allocation challenges with greater speed and accuracy.
• Host new-hire and bench-readiness sessions, creating dynamic presentations, coordinating guest experts, and delivering knowledge resources tailored to both leadership priorities and employee development needs.
• Support IBM Consulting revenue growth by strategically matching in-demand skills with client opportunities to ensure optimal delivery and utilization

• Maintained a continuous chain of custody for sensitive assets, ensuring materials remained under constant observation and control at all times to prevent loss, compromise, unauthorized access, or security breaches.
• Coordinated post-fabrication shipping processes and logistics to ensure secure, accurate, timely delivery of materials within compliance standards.
• Delivered comprehensive security and process consulting, focusing on risk management, training, and lifecycle program support to strengthen operational security.
• Conducted multiple daily security audits, maintained accurate documentation of products and materials, and verified the completeness and accuracy of security and compliance records.
• Performed detailed security, threat, vulnerability, and capability assessments to identify gaps and recommend improvements.
• Conducted threat reduction, crisis response, and consequence management activities to enhance organizational resilience.
• Provided comprehensive security and process consulting, including risk management, training, and lifecycle program support.

Expediter:

• Drove the timely completion of high-priority hardware within a 300mm semiconductor fabrication facility.
• Leveraged strong cross-functional relationships and negotiation skills to coordinate efforts across Early User Hardware, Development, Engineering, and Production teams.
• Proactively tracked product movement, identified bottlenecks, and removed obstacles to maintain schedule adherence.
• Conducted deep-dive analyses on stalled hardware and presented findings with recommended actions to leadership.
• Reported priority items and performance detractors impacting overall FAB throughput in daily production meetings.
• Oversaw the controlled tracking and reporting of customer-sensitive hardware, ensuring data integrity, confidentiality, and adherence to security protocols.

Help Desk Support:

• Provided end-user technical support by diagnosing and resolving laptop, software, and system issues, while responding to FAB tooling reset requests to minimize operational downtime and maintain production continuity
• Prepared, configured, and deployed laptops for new employees, ensuring system readiness, security compliance, and successful onboarding.
• Maintained endpoint security and system performance through software updates, system audits, troubleshooting, and compliance with corporate security standards.

• Supported the production of advanced Multi-Layer Ceramic (MLC) substrate technology used in high-performance electronic applications.
• Contributed valuable insights during team meetings to support process improvements, operational efficiency, and production objectives.
• Communicated critical production updates and status information during shift handovers, ensuring seamless continuity and alignment with management expectations.
• Maintained production schedules and workflow efficiency by coordinating the movement of hardware through manufacturing processes to meet delivery and throughput targets.
• Verified hardware integrity and quality using electrical test equipment, precision measurements, and detailed microscopic inspections.
• Performed precision cleaning of thin-film hardware using high-powered laser equipment to remove contaminants and ensure optimal signal performance and product reliability.
• Executed intricate gold wire bonding processes between thin-film metal layers, enabling reliable signal transmission across complex electronic components.
• Maintained accurate tracking, documentation, and traceability of hardware throughout the manufacturing lifecycle to support quality, inventory control, and production accountability.
• Demonstrated exceptional attention to detail while adhering to strict manufacturing, quality, and safety standards in a high-volume production environment.