Jennifer Zimmer
Hermiston,OR
Summary
I am an ambitious, goal-oriented insurance professional who is excited to serve policyholders as well as community, striving to exceed customer's expectations and build long-term relationships through a simple approach that promises an enhanced customer experience.
Overview
30
30
years of professional experience
Work History
Office Manager/CSSR
Katelynn John Agency
06.2015 - 04.2024
- Greeted customers in a professional and friendly manner.
- Maintained up-to-date knowledge of sales strategies and product offerings.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email or face to face.
- Provided customers with an efficient new business experience
- Managed all contingencies in relation to new business
- Updated reports, managed accounts, and generated reports
- Scheduled appointments and conducted annual policy reviews
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Brand Zimmer Agency
01.1994 - 08.2014
- Managed and trained office employees
- Served as a point of contact for employee and customer resolution.
- Enacted a successful marketing plan, helping to drive customers into the office.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for Agents.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
High School Diploma -
Heppner High School
Heppner, ORSkills
- Ambitious and Driven
- Excellent Team Management Skills
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Prospecting
- Excellent Sales Closing Ratio
- Employee Training
Timeline
Office Manager/CSSR
Katelynn John Agency
06.2015 - 04.2024
Office Manager
Brand Zimmer Agency
01.1994 - 08.2014
High School Diploma -
Heppner High School
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