JENNIFER ZINSMEISTER
Seguin,TX
Summary
Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer care questions and ringing up and cashing out customers. Creative problem-solver versed in customer service.
Overview
2021
2021
years of professional experience
Work History
Certified Nurses Assistant
Windsor Nursing Home and Rehab
Seguin, TX
2023 - 2025
- Delivered compassionate and personalized care to residents, enhancing their comfort and overall well-being.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions for residents' health.
- Assisted with daily living activities, fostering independence and dignity among residents in a supportive environment.
- Maintained accurate documentation of patient care activities, contributing to seamless communication within the healthcare team.
- Coordinated with multidisciplinary teams to create tailored care plans that addressed individual resident needs.
- Educated residents and families on care routines, empowering them with knowledge about their health management.
- Facilitated mobility exercises for residents, promoting physical health and preventing complications related to immobility.
- Responded promptly to resident calls for assistance, demonstrating attentiveness and commitment to exceptional service.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Waitress/ Cashier
JJ’s Cafe
Seguin, TX
02.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Bartender/ Waitstaff
El Ranchito Restaurant
Seguin, TX
06.2007 - 11.2011
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess, Cashier, Waitress
Blake’s Cafe
McQueeney, TX
10.2003 - 08.2007
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Basics - undefined
The University of Texas At San Antonio
San Antonio, TXBasics - undefined
San Antonio College
San Antonio, TXHighschool Diploma - undefined
Seguin High School
Seguin, TX05.2005
Skills
Order Accuracy
Guest Relations Management
Menu Recommendations
Customer Service
Complex Problem-Solving
Complaint Resolution
Payment Processing
Cash Handling
Hospitality Service Expertise
Timeline
Waitress/ Cashier
JJ’s Cafe
02.2018 - 10.2020
Bartender/ Waitstaff
El Ranchito Restaurant
06.2007 - 11.2011
Hostess, Cashier, Waitress
Blake’s Cafe
10.2003 - 08.2007
Basics - undefined
The University of Texas At San Antonio
Basics - undefined
San Antonio College
Highschool Diploma - undefined
Seguin High School
Certified Nurses Assistant
Windsor Nursing Home and Rehab
2023 - 2025