Jennifer Zollner
Auburn,CA
Summary
I have been in the service industry for the last 24 years and a bartender for the last 20 years until my switch over to management positions. I have great people skills and can handle changes in work environments and arising situations with ease. I am a fast learner and take pride in always giving excellent guest service. I work well with others and prefer to work together as a team to be the most proficient in providing the best experience for the guest. In management positions it gave me the ability to polish off the service around the whole restaurant to ensure the best service possible. Highly motivated employee with desire to take on new challenges. Devoted to giving every guest a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Director/Coordinating Manager
High Hand Café
Loomis
10.2022 - Current
- I process and order all needed liquor and supplies
- The job also consists of scheduling, hiring, event planning (weddings and private dining)
- I manage all shifts and close the till
- Enforced customer service standards and resolved customer problems to uphold quality service
- Reviewed team member performance and provided ongoing feedback to drive performance improvement
- Reviewed contracts before signing them on behalf of the organization.
- Manage schedules of all front of the house team members to keep shifts properly staffed.
Supporting Staff
Pathways Recovery Center
03.2023 - Current
- I am enrolled in CCAPP and am in my practicum hours
- I work supportive staff in an in-house facility
- I am a registered drug and alcohol technician.
Manager
Cantina Laredo
Roseville, CA
09.2021 - 10.2022
- My responsibilities are floor management, planning, guest services, all accounting, inventory, shift reporting and sending out sales reports
- Recruited and hired qualified candidates to fill open positions.
Manager
Sun City Lincoln Hills Community Association
Lincoln, CA
08.2020 - 01.2022
- I managed the restaurant and the sports lounge
- I also counted all inventory, processed all liquor orders and managed all promo opportunities for the restaurant.
- Trained employees on additional job positions to maintain coverage of roles.
- Evaluated individual and team business performance and identified opportunities for improvement.
Server/Bartender
Thunder Valley Casino Resort
Lincoln, CA
01.2006 - 01.2022
- I worked at Thunder Valley Resort for 16 years and had experience in all restaurants, bars and events on property
- As a bartender, I stocked the bar, cleaned and kept up bar top and surrounding areas, took inventory and was responsible for keeping track of pour counts and sales
- I have been trained in craft cocktails and been on the creating end of presenting new ones
- As a server I had to take orders, manage money and keep the guests experience pleasurable while working in a fast-paced environment
- When hosting events was responsible for all set up and breakdown, ideas on specialty drinks, food and presentation
- At the end of the event, I would manage the sales-tips and breakdown for the team members
- As a food and beverage certified trainer I would take new team members to shadow me in my daily tasks along with teaching them the report policies.
Lead Bartender and Night manager
Rockets Nightclub
Burlingame, CA
01.2004 - 01.2006
- I was responsible for bartending and training all new employees
- It was my responsibility at the end of the night to count and deposit all the money and make sure that the facility was closed and locked.
Education
AA -
City College of Santa Barbara
01.2003
Carlmont High School
01.2000
Skills
- Restaurant management
- Pricing
- Training and development
- POS
- Food service
- Communication skills
- Upselling
- Food safety
- Event planning
- Banquet experience
- Cash handling
- Leadership
- Bartending
- Guest relations
- Inventory control
- Serving
- Catering
- Microsoft Word
Certification
- ServSafe
- Driver's license
- Food handler certification
- Food safety certification
- First aid certification
Timeline
Supporting Staff
Pathways Recovery Center
03.2023 - Current
Managing Director/Coordinating Manager
High Hand Café
10.2022 - Current
Manager
Cantina Laredo
09.2021 - 10.2022
Manager
Sun City Lincoln Hills Community Association
08.2020 - 01.2022
Server/Bartender
Thunder Valley Casino Resort
01.2006 - 01.2022
Lead Bartender and Night manager
Rockets Nightclub
01.2004 - 01.2006
AA -
City College of Santa Barbara
Carlmont High School
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