Jennifer Zometsky-Rudd
Lucernemines,PA
Summary
Versatile Senior Manager with over 27 years of experience in the industry specializing in Business, Sales, and Project Management. Jennifer is Research-driven and a highly organized worker who brings articulate communication skills and strong attention to detail. While being dedicated, responsible, and eager to grow strategic abilities and boosting operational success to the business Jennifer is also skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Jennifer is a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency who uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Sr. Manager Business Development
Comcast
10.2021 - Current
- Work cross functionally with Regional and Divisional partners to improve processes
- Lead 3 teams MDR's, DXP's, and Specialist's
- Operationalized work cross-functionally between construction, External Affairs, Sales, PMO, and Division to drive growth for passing's and subscribers.
- Champion diversity and inclusion efforts, results = inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Proven ability to learn quickly and adapt to new situations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Defined clear targets and objectives and communicated to other team members.
Project Manager
Comcast
09.2016 - 10.2021
- Built 23 Stores for Keystone
- Worked - Annual Rate Event for 6 years and Festive Fleet
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence within our team's ability to deliver results.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout our project lifecycle.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout our engagement process.
- Successfully managed multiple projects simultaneously, typically 10-15 by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered one culture of innovation and creativity within our project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Inbound Sales Supervisor
Comcast
02.2015 - 09.2016
- Managed team of 16 inbound sales representatives, ensuring optimal performance and high-quality service delivery.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Established clear expectations through consistent communication on goals, targets, policies, and procedures.
- Handled escalated customer concerns promptly and professionally, maintaining high levels of customer satisfaction despite potential issues.
- Conducted regular performance evaluations for team members, offering constructive feedback and actionable development plans for improvement.
- Developed and enforced policies and procedures for compliance with company policies.
Specialist 3, Product Sales Support & Analysis
Comcast
09.2013 - 02.2015
- Developed Incentives for all 3 Sales channel's: Inbound, Direct Sales, and Retail
- Worked on policy and process improvements for all sales channels including developing Self Move processes for CSG and Amdocs when both billing platforms were used
- SIK SME for Keystone doing lots of process improvement (SIK / HOT Tap Space) rework to build better experience for employees and customers
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, strong sense of personal responsibility.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Inbound Sales Coach
Comcast
04.2007 - 05.2009
- Trained new hires on Inbound Policies/Procedures
- Role played / listed to live customer call scenarios.
- Taught all package / pricing information. All things IBS 101.
- Nested with them for live calls before coming live to take calls
- Started with some incentives from Premium vendors then assisting with higher level incentives.
- Managing projects/ policy process work - SIK work began / how became SIK region SME working with Division
- Gained respect of IBS team, teaching them, taking lower performers and turning them into higher performers giving them new skill sets and confidence - new voice and view and perspective
Inbound Call Center Sales Representative
Comcast
02.2004 - 04.2007
- Educated customers on product and service benefits, explaining features and answering questions.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Maintained high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Streamlined internal processes within call center through regular suggestions for improvements and active participation in process enhancement initiatives.
- Implemented upselling techniques to increase revenue and move product.
- Utilized CRM systems effectively for tracking customer interactions, updating account information, and managing leads.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
- Ensured compliance with all relevant regulations during sales processes, including adherence to privacy policies when handling sensitive customer information.
Callcenter Rep/Supervisor
Adelphia
06.1997 - 02.2004
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Generated reports detailing findings and recommendations.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10.2022
Bachelor of Science - Business
University of Phoenix
Tempe, AZ09.2020
Skills
- Interpersonal Relations
- Revenue Forecasting
- Cross-Functional Communication
- Employee Coaching and Mentoring
- Business Development
- Employee Development
- Friendly, Positive Attitude
- Project Planning
Affiliations
- ERG's
ERG's
- BEN: Co-Lead
- WICT: Vice President
- APA: Treasurer/ Professional Development Lead
Timeline
Sr. Manager Business Development
Comcast
10.2021 - Current
Project Manager
Comcast
09.2016 - 10.2021
Inbound Sales Supervisor
Comcast
02.2015 - 09.2016
Specialist 3, Product Sales Support & Analysis
Comcast
09.2013 - 02.2015
Inbound Sales Coach
Comcast
04.2007 - 05.2009
Inbound Call Center Sales Representative
Comcast
02.2004 - 04.2007
Callcenter Rep/Supervisor
Adelphia
06.1997 - 02.2004
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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